ELENI PITTA
Athens,Greece
Summary
Detail-oriented QA and Systems Testing professional with expertise in functional validation and operational support for complex e-procurement platforms. Proficient in functional testing, User Acceptance Testing, defect management, and release validation. Skilled in collaborating with stakeholders to translate requirements into testable scenarios and ensure reliable system releases. Holds a BSc in Applied Informatics and an MSc in Applied Accounting and Auditing.
Overview
4
4
Languages
1
1
Certification
17
17
years of professional experience
Work History
Systems Tester - E-Procurement Systems
European Dynamics
Athens
01.2023 - Current
- Perform functional, system and release validation for complex e-procurement platforms supporting public-sector organisations.
- Validate system changes and new releases against business requirements, existing workflows and expected user behaviour.
- Analyse business requirements and reported issues, clarify expected system behaviour with stakeholders and translate findings into test scenarios and validation activities.
- Managed defects through their lifecycle using Jira and Bugzilla, ensuring thorough documentation, prioritisation, follow-up, retesting and closure validation.
- Investigated production and user-reported issues, assessing business impact and coordinating with development and support teams to ensure timely resolution or escalation.
- Contribute to regression testing and post-fix verification, helping reduce the risk of defects reaching or remaining in production.
- Provide first- and second-line support for a national e-procurement platform, troubleshooting functional and operational issues in a complex production environment.
- Act as a bridge between end users, business stakeholders and technical teams, communicating issues and requirements in clear business and technical terms.
- Monitored system behaviour to identify recurring issues and process gaps, recommending improvements to enhance functionality, usability and support procedures.
- Support Catalogue Content Management activities, including content administration, system configuration and data-quality validation.
- Design and deliver webinars, user guidance and supporting documentation for new functionality and system releases.
- Share system knowledge with users and colleagues, supporting adoption and consistent use of platform processes.
Call Agent / Trainer
112 European Emergency Line - Ministry of Climate Crisis and Civil Protection
Athens
11.2019 - 12.2022
- Trained and supported new call takers by providing procedural guidance and performance feedback, enhancing team competency and knowledge transfer.
- Trained and supported new call takers, providing procedural guidance, performance feedback and on-the-job knowledge transfer.
- Managed and assessed emergency cases in high-pressure, mission-critical environment, ensuring accurate information collection and timely dispatch to authorities, contributing to effective crisis resolution.
- Applied structured procedures and exercised sound judgement in situations requiring speed and accuracy, facilitating clear communication and optimal outcomes.
Semi-Senior Auditor
BDO Limited
07.2015 - 06.2019
- Planned and executed audit activities across multiple industries, analysing financial processes, internal controls and operational risks.
- Evaluated business processes and datasets to identify control weaknesses, inconsistencies and improvement opportunities.
- Documented findings and prepared clear reports and recommendations for senior stakeholders.
- Collaborated with clients, management and engagement teams to gather and analyse requirements, ensuring alignment with audit objectives.
- Managed multiple engagements and competing priorities while meeting strict quality standards and deadlines.
- Mentored junior team members and reviewed work to enhance delivery quality and support professional development initiatives.
- Cultivated expertise in evidence-based assessment, risk analysis, process validation and stakeholder management, contributing to overall audit effectiveness.
Administrative & Operations Associate
Olga Tsiaikiri Pitta Foreign Language Centre
09.2009 - 04.2015
- Coordinated daily administrative and operational activities, ensuring smooth functioning of foreign-language education centre.
- Worked closely with management to maintain effective daily operations and follow-up of organisational requirements.
- Monitored outstanding actions and coordinated examination-period administration to facilitate timely completion of assessments.
- Maintained operational and accounting records, supporting organisation of financial and administrative information for improved clarity and access.
Senior Examinations Supervisor
Pearson Edexcel and NOCN English Language Examinations
05.2009 - 06.2014
- Ensured compliance with examination procedures, confidentiality requirements and quality standards.
- Led examination-supervision teams, coordinating responsibilities to ensure smooth operation of examination sessions.
- Verified materials and resolved procedural issues to facilitate accurate and timely completion of examination sessions.
- Maintained controlled environment, ensuring attention to detail, accountability, and effective communication.
Education
MSc - Applied Accounting and Auditing
University of Macedonia
Thessaloniki01-2015
BSc - Applied Informatics
University of Macedonia
Thessaloniki01-2013
Skills
- E-procurement systems
- Functional and manual testing
- User Acceptance Testing
- Regression and release validation
- Test scenario design
- Test case creation
- Test documentation and reporting
- Defect lifecycle management
- Defect management
- Jira and Bugzilla
- Jira tracking
- Production issue investigation
- Root-cause analysis support
- Requirements analysis
- Business process analysis
- Agile ways of working
- Quality assurance testing
- Release validation
- Risk assessment and data analysis
- Risk evaluation
- Process verification
- Stakeholder and cross-functional coordination
- Stakeholder communication
- Business data analysis
- Content administration
- Tools and Platforms: Jira, Bugzilla, Microsoft Excel, Microsoft Word, PowerPoint, CCM Platforms, Caseware, World-Check, E-BOS
- Content administration
LANGUAGES
Greek: Native
English: C2 - Certificate of Proficiency, University of Michigan; Edexcel Level 5
Russian: B1 - University of St Petersburg
French: A2 - DELF A2
Certification
Agile with Atlassian Jira | Coursera
2026-03
Agile principles, backlog management, sprint planning, workflows, issue tracking, reporting and team collaboration., Applications of Artificial Intelligence in Organisations and Businesses | ACTA S.A.
2026-05
AI fundamentals, business applications, digital transformation, process optimisation, data-driven decision-making and responsible AI., International Diploma in IT Skills | University of Cambridge
Advanced Microsoft Excel, Advanced Microsoft Word, Microsoft PowerPoint and database fundamentals.
Websites, Portfolios, Profiles
https://www.linkedin.com/in/eleni-pitta-718b46113
Timeline
Systems Tester - E-Procurement Systems
European Dynamics
01.2023 - Current
Call Agent / Trainer
112 European Emergency Line - Ministry of Climate Crisis and Civil Protection
11.2019 - 12.2022
Semi-Senior Auditor
BDO Limited
07.2015 - 06.2019
Administrative & Operations Associate
Olga Tsiaikiri Pitta Foreign Language Centre
09.2009 - 04.2015
Senior Examinations Supervisor
Pearson Edexcel and NOCN English Language Examinations
05.2009 - 06.2014
MSc - Applied Accounting and Auditing
University of Macedonia
BSc - Applied Informatics
University of Macedonia