Eleni Rapti
Zakynthos
Summary
27 year-old, currently undergraduate student of the Technological Educational Institute of Ionian Islands, majoring in Environmental & Ecology Studies, along with 6 years of experience in Dispatch, Load Control & Operations at Zakynthos Station under Swissport Hellas Sud.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Load Control & Operations Agent
Swissport Hellas Sud.
04.2019 - 10.2023
- I was trained in Manual Load Control process in Athens and the Computerized Altea FM process in Zakynthos
- Among my duties were to follow all the procedures that every company had established for their ground handling processes in terms of weight & balance of the A/Cs, send and receive operational messages, contact each airline for every matter that had to do with their flights and the coordination of dispatchers in the apron.
- Vast experience on General/Business Aviation, creating and issuing invoices and quotations regarding services and catering.
Internship Student
Solid Waste Management Agency Of Ionian Islands
11.2022 - 05.2023
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Provided clerical support, addressing routine, and special requirements.
- Sorted and organized files, spreadsheets, and reports.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Prepared project presentations and reports to assist senior staff.
- Collected, arranged, and input information into database system.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Sorted, organized, and maintained files.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and transferred incoming telephone calls, taking messages for various staff members.
- Delivered clerical support by handling range of routine and special requirements.
- Reviewed operating budgets periodically to analyze trends affecting budget needs.
- Analyzed revenues, expenditures and cash management.
- Prepared documentation for travel reimbursement and corporate credit card expenses.
- Managed invoices, payments and deposits, maintaining accurate expenditure records.
- Validated and recorded invoices and resolved discrepancies with vendors.
- Reconciled bank statements and credit card accounts for accuracy and completeness.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Matched purchase orders with invoices and recorded necessary information.
Dispatcher
Swissport Hellas Sud.
05.2018 - 10.2018
- My duties were to ensure that safety came first in every step of the turnaround process, monitoring all processes that took place during the handling and of course to maintain a smooth cooperation between myself, the crew & the passengers.
Education
Bachelor of Science - Environmental Science
Technological Educational Institution of Ionian Islands
ZakynthosSkills
- Hard Working
- Communicative
- Team Working Character
- Capability to focus and resolve any task given
- Active Listener
- Reliability
- Flexibility on any work schedule & shift
- Ambition
- Organizational
- Driving Licence CAT B
- Aircraft Operations Procedures
- Safety Management
- Safety Oversight
- Security Regulations
- Flight Records Management
- Emergency Response
- Good Telephone Etiquette
- Security Protocols
- Aircraft Emergency Protocols
- Attention to Detail
- Time Management
- Analytical and Critical Thinking
- Schedule Oversight
- Data Inputting
- Confidential Document Control
- Administrative Support
- Data Entry
- Inventory Management
Languages
Greek
Native language
English
Proficient
C2
French
Upper intermediate
B2
Russian
Beginner
A1
Timeline
Internship Student
Solid Waste Management Agency Of Ionian Islands
11.2022 - 05.2023
Load Control & Operations Agent
Swissport Hellas Sud.
04.2019 - 10.2023
Dispatcher
Swissport Hellas Sud.
05.2018 - 10.2018
Bachelor of Science - Environmental Science
Technological Educational Institution of Ionian Islands
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