ELENI RAPTI
Athens
Summary
Dynamic and adaptive, I excelled at Mellon Technologies by leveraging exceptional customer service and call handling skills, achieving high first-call resolution rates. At Anefani, I cultivated warm customer relationships and maintained cleanliness, showcasing my attention to detail and friendly demeanor. My proactive approach significantly enhanced customer satisfaction and team productivity.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level waiters captain position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista
Aigli Zappiou
11.2024 - Current
Barista/Cashier Assistant
Zimari Coffee Bakery
02.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Conducted regular quality control checks to uphold highest standards of food and beverage service.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Set up new sales displays each week with fresh merchandise.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Processed refunds and exchanges in accordance with company policy.
- Operated cash register to record transactions accurately and efficiently.
Drink Runner/Assistant Food Runner
Italian Culinary
04.2023 - 12.2023
- Collaborated with waitstaff and bartenders to ensure seamless communication and coordination during busy shifts.
- Cultivated loyal customer base through friendly interactions and attentive service, ensuring repeat business.
- Increased overall staff productivity by proactively anticipating needs of fellow team members and offering assistance when appropriate.
- Managed high-pressure situations with poise, consistently delivering quality service during peak hours.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
Waitress
Anefani
12.2021 - 03.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service, served food and beverages promptly with focused attention to customer needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts. Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Used cash registers and credit card machines to cash out customers, worked with POS system to place orders, manage bills, and handle complimentary items.
- Kept server areas clean and stocked to increase efficiency while working tables, maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Restaurant Hostess
Anefani
02.2021 - 03.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
- Opened and closed seating sections according to volume of guests.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
Customer Service Call Center Agent
Mellon Technologies
04.2021 - 10.2021
- Utilized excellent communication skills in both written and verbal forms to effectively address customer inquiries and concerns.
- Achieved high first-call resolution rates by providing accurate information and solutions to customers' concerns.
- Enhanced customer satisfaction by efficiently handling high call volumes and resolving issues promptly.
- Reduced average call handling time through active listening, empathy, and effective problem-solving skills.
Education
Bachelor of Arts - Graphic And Digital Design
UNIWA
Athens, Greece01-2025
B2 -
French
Athens, Greece01-2016
C1 -
English
Athens, Greece01-2015
Skills
- Friendly and outgoing
- Opening and closing duties
- Cleanliness
- Adaptive and creative
- Order taking
- Excellent memory
- Menu memorization
- FLUENT IN ENGLISH
Languages
Greek
Native language
English
Advanced
C1
Certification
- DELF B2 2016
- ECPE Michigan 2015
dog walking, painting/sketching, gym
I'm Eleni, i'm 26 yo and i really like pets especially dogs and cats, i also have a cat.
My most favourite hobby is to painting, i love colours, shapes and abstract art.
I was a tennis player, i love sports but tennis is the greatest.
Timeline
Barista
Aigli Zappiou
11.2024 - Current
Barista/Cashier Assistant
Zimari Coffee Bakery
02.2024 - Current
Drink Runner/Assistant Food Runner
Italian Culinary
04.2023 - 12.2023
Waitress
Anefani
12.2021 - 03.2023
Customer Service Call Center Agent
Mellon Technologies
04.2021 - 10.2021
Restaurant Hostess
Anefani
02.2021 - 03.2023
Bachelor of Arts - Graphic And Digital Design
UNIWA
B2 -
French
C1 -
English
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