Eleni Sachini
Heraklion
Summary
Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Waitress Supervisor
Avli In Malia Restaurant
06.2018 - Current
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Streamlined the ordering process for customers by implementing a new menu layout and training staff on upselling techniques.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
Garden Store Assistant
Papadogiannakis Garden Center
11.2019 - 04.2020
Sales Associate
Lasithiotikos Fournos Bakery
11.2018 - 03.2019
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
General Profile Building - Civil Engineering
Technical University of Tirana
Tirana, Albania02.2005
Skills
- Order Accuracy
- Complaint Handling
- Task Delegation
- Hygiene standards
- Problem-solving
- Excellent communication
- Upselling techniques
- Multitasking
Affiliations
- Winter Swimming, Crossfit, Dancer, Reading, jigsaw puzzles, scale modeling
Certification
First Aid Certificate
Languages
Albanian
Native or Bilingual
Greek
Native or Bilingual
English
Professional Working
Italian
Limited Working
French
Elementary
volunteer
Environmental teams, Blood donation, , Marathon runner, Animal rescue volunteer
Timeline
Garden Store Assistant
Papadogiannakis Garden Center
11.2019 - 04.2020
Sales Associate
Lasithiotikos Fournos Bakery
11.2018 - 03.2019
Waitress Supervisor
Avli In Malia Restaurant
06.2018 - Current
General Profile Building - Civil Engineering
Technical University of Tirana
First Aid Certificate
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