Eleni Siora-Deligianni
Athens
Summary
Dedicated to enhancing customer satisfaction, meeting sales and profitability goals. Recognized for leading and guiding staff to meet common organizational targets. Well organized with stellar time management abilities. Excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Head Hostess /Department Manager
Noema Restaurant
04.2023 - 10.2023
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Opened and closed seating sections according to volume of guests.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Hostess
Nammos Restaurant
11.2022 - 02.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Relayed guest comments or suggestions to manager on duty for further action.
Head Hostess
Noema Restaurant
04.2022 - 10.2022
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Hostess/Receptionist
Alio Restaurant, Yiannis Lucacos
05.2021 - 05.2022
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Took information about guests' party size, led to seating and offered menus.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Head Hostess/Receptionist
HYTRA, 1 Michellin* Restaurant
01.2019 - 03.2020
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Used cash registers and credit card machines to cash out customers.
- Relayed guest comments or suggestions to manager on duty for further action.
Back Office Administrator
Eat At Milton's Restaurant
02.2017 - 05.2018
- Ordered office supplies and maintained supplier contacts in database.
- Received purchase orders and processed invoices for payment.
- Organized office operations, leading daily activities and controlling correspondence.
- Provided customers with information about availability and pricing.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of products, services, and facilities.
Group Fitness Manager
Yava Fitness Centers
01.2013 - 01.2015
- Managed fitness centers, recreation facilities and group fitness programs.
- Coordinated marketing efforts to promote fitness and wellness programs.
- Collaborated with health and wellness professionals to create and execute events, seminars and workshops on various topics.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Receptionist
Yava Fitness Centers
03.2012 - 01.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
Life Coaching
National And Kapodistrian University of Athens
Athens, Greece06.2021
Systemic Couselling Psychology
ESYTHEPAS
Athens, Greece04.2020
Pre-school Education
Professional Training Institute IEK
Athens, Greece05.2010
Skills
- Motivational Leadership
- Goals and Performance
- Departmental Activities
- Training and Development
- Coaching and Mentoring
- Verbal and Written Communication
- Guest Satisfaction
- Supervisory Abilities
- Plan Projects
Languages
Greek
Native language
English
Advanced
C1
French
Elementary
A2
Timeline
Head Hostess /Department Manager
Noema Restaurant
04.2023 - 10.2023
Hostess
Nammos Restaurant
11.2022 - 02.2023
Head Hostess
Noema Restaurant
04.2022 - 10.2022
Hostess/Receptionist
Alio Restaurant, Yiannis Lucacos
05.2021 - 05.2022
Head Hostess/Receptionist
HYTRA, 1 Michellin* Restaurant
01.2019 - 03.2020
Back Office Administrator
Eat At Milton's Restaurant
02.2017 - 05.2018
Group Fitness Manager
Yava Fitness Centers
01.2013 - 01.2015
Receptionist
Yava Fitness Centers
03.2012 - 01.2014
Life Coaching
National And Kapodistrian University of Athens
Systemic Couselling Psychology
ESYTHEPAS
Pre-school Education
Professional Training Institute IEK
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