Eleni Theoklitou
ΑΘΗΝΑ
Summary
Experienced German language graduate with 24+ years of expertise in communication and customer service. Proficient in administrative and secretarial tasks. Dedicated professional support specialist focused on fostering team collaboration and adaptability. Demonstrated ability to manage administrative duties, resolve customer inquiries, and maintain efficient workflows. Known for reliability and excelling in dynamic environments to consistently achieve outstanding results. Strong skills in communication, problem-solving, and multitasking.
Overview
28
28
years of professional experience
Work History
Help Desk office Support Assistant
ABK solutions | Actionline
05.2024 - Current
- Perform and facilitate citizen data updates through various communications channels, including telephone and email
- Identify and report technical issues in the Jira Agile Tool
- Mange 40+ calls and emails daily
Secretary - Customer Service
Actionline
04.2022 - 05.2024
- Supported Vaccination Center operations through citizen verification, data management and information provision via Back - Office platform
- Collaborated with public institutions to register or updated citizen vaccination data, and transmitted to public authorities
- Entered and processed data in an Excel spreadsheet for Project Covid19 in collaboration with the Ministry of Citizen Protection
- Manage 100+ calls and emails daily
Call Center Representative
Teleperformance Greece
12.2021 - 02.2022
- Provided customer service to German-speaking passengers, including booking, cancellations, and seat upgrades
- Processed 30+ requests daily for Singapore Airlines
Administrative and Research Assistant
National and Kapodistrian University of Athens
10.2010 - 09.2020
- Supported 25+ students with research, resources, and paper writing
- Performed administrative and secretarial tasks
Secretary
P.Athanasiadis & SIA OE
11.2008 - 12.2009
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Secretary - After Sales Department
Jungheinrich Hellas EPE
04.2004 - 04.2008
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
Secretary
ACC Telecom
12.1998 - 02.2002
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Enhanced company-wide communication by distributing important information and timely updates.
Secretary
Chrysalis Gmbh
07.1997 - 05.1998
- Scanned documents and saved in database to keep records of essential organizational information.
- Enhanced data accuracy by meticulously reviewing and correcting errors in various documents.
Education
MSc - Literature
National and Kapodistrian University of Athens
BSc -
Heinrich Heine Universität
Skills
- SAP Invoice Administration
- Experience with Amandeus
- AI Communication Tool
- Jira Issue Tracking
- Efficient Data Entry
- Teamwork
- Attention to detail
- Problem-solving abilities
- Multitasking
- Strong organization
Languages
Greek
Native or Bilingual
German
Full Professional
English
Professional Working
Norwegian
Elementary
Professional Development
- Project Management Tool Kit, National and Kapodistrian University of Athens- K.E.D.I.V.I.M, 65 hours, 2021-2024
- Internal Business Communication, National and Kapodistrian University of Athens- K.E.D.I.V.I.M, 65 hours, 2021-2024
- Crisis Management for Public Sector Organizations, National and Kapodistrian University of Athens- K.E.D.I.V.I.M, 65 hours, 2021-2024
- Climate Change: Economic and Social Impacts and Policy Responses, National and Kapodistrian University of Athens- K.E.D.I.V.I.M, 65 hours, 2021-2024
- Administrative Support Officer in Consulting and Training Activities, EKPA - DYPA, 250 hours, 05/2023
- Help Desk office Support Assistant, EYDEVEK, 09/2023
Additional Information
- Driving License Category B'
- First Aid Basics
Hobbies and Interests
- Traveled to 9 countries to explore different cultures
- Foreign Language Learning
- Sports
Timeline
Help Desk office Support Assistant
ABK solutions | Actionline
05.2024 - Current
Secretary - Customer Service
Actionline
04.2022 - 05.2024
Call Center Representative
Teleperformance Greece
12.2021 - 02.2022
Administrative and Research Assistant
National and Kapodistrian University of Athens
10.2010 - 09.2020
Secretary
P.Athanasiadis & SIA OE
11.2008 - 12.2009
Secretary - After Sales Department
Jungheinrich Hellas EPE
04.2004 - 04.2008
Secretary
ACC Telecom
12.1998 - 02.2002
Secretary
Chrysalis Gmbh
07.1997 - 05.1998
BSc -
Heinrich Heine Universität
MSc - Literature
National and Kapodistrian University of Athens
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