Eleni Zamanis
Athens
Summary
Serviced-focused and encouraging manager, dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
28
28
years of professional experience
1
1
Certification
Work History
General Manager
Mr Zed's Billiards
11.2020 - 06.2022
- Played a pivotal role in marketing and promoting the over 50-year-old family business sports bar, contributing to heightened visibility and increased customer engagement.
- Assisted in developing and executing sales strategies, resulting in enhanced revenue and making the business more attractive to potential buyers, also resulting in a sale of the business.
- Provided valuable insights and support during the sales process, including market analysis and showcasing the restaurant's potential for growth.
- Implemented initiatives to boost sales performance and profitability, further enhancing the appeal of the restaurant and bar as an investment opportunity.
Retail Store Manager
Pier One Imports
10.2012 - 09.2020
- Directed daily operations and upheld exceptional customer service standards.
- Led sales team to meet and exceed revenue targets.
- Cultivated relationships with high-end clientele.
- Optimized inventory management and supplier relations.
- Analyzed market trends and competitor activities to identify opportunities for growth.
- Implemented visual merchandising techniques to create appealing displays and enhance the store's ambiance.
- Conducted staff training and performance evaluations.
Managed budgets and financial reporting.
Ensured compliance with company policies and standards. - Directly reported to the Regional Head of Sales
Assistant Retail Store Manager
Pier One Imports
09.2009 - 10.2012
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Engaged directly with customers to offer assistance and resolve complaints.
- Monitored inventory management and assisted with accurate, cost-effective ordering processes.
- Enhanced employee retention through fostering a positive work environment and clear communication of expectations.
Fashion Stylist for Editorials
Dafni Communication S.A.
03.1996 - 08.2000
- Led fashion styling for editorials in a communications and publishing company, shaping the visual identity of various magazines.
- Conducted model casting and conceptualized thematic approaches for photo shoots to resonate with target audiences.
- Managed set design, wardrobe selection, and collaborated closely with the production team for seamless execution.
- Collaborated closely with photographers and crew to achieve desired aesthetics.
- Utilized editorial platforms to promote international and Greek brands across fashion, jewelry, accessories, and hospitality sectors.
- Cultivated brand partnerships to showcase products/services within editorial features, enhancing brand visibility.
Stayed up to date of industry trends to continually innovate and elevate editorial creativity.
International Flight Attendant
Apollo Airlines
04.1994 - 02.1996
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Ensured the safety of passengers by conducting pre-flight checks and adhering to strict safety protocols.
- Resolved passenger conflicts and medical emergencies during flights.
Education
Flight Services Department - Advanced Cabin Crew Course
Apollo Airlines
04.1994
Aviation Hospitality And Management - Cabin Crew Management And Business Class Service
International Air Transport Association
Athens, Greece05.1993
BBA - Fashion Merchandising
The Toronto Business School
Toronto, Canada, 04.1992
Certificate - Make-Up Artistry
Complexions International
Toronto, Canada06.1988
Diploma - Hairstyling/Hairdressing/Aesthetics
Marvel School of Beauty
Toronto, Canada03.1988
Skills
- Customer service excellence
- Team leadership and management
- Sales and revenue optimization and Inventory management
- Problem-solving and conflict resolution
- Communication skills
- Adaptability and flexibility
- Attention to detail and multitasking and time management
- Guest/Client satisfaction prioritization
- Upselling and cross-selling techniques
- Front-of-house operations
Languages
English
Native language
Greek
Proficient
C2
Certification
Certification of Defensive Driving Course (fully clean driving record)
Greek Drivers License
Timeline
General Manager
Mr Zed's Billiards
11.2020 - 06.2022
Retail Store Manager
Pier One Imports
10.2012 - 09.2020
Assistant Retail Store Manager
Pier One Imports
09.2009 - 10.2012
Fashion Stylist for Editorials
Dafni Communication S.A.
03.1996 - 08.2000
International Flight Attendant
Apollo Airlines
04.1994 - 02.1996
Flight Services Department - Advanced Cabin Crew Course
Apollo Airlines
Aviation Hospitality And Management - Cabin Crew Management And Business Class Service
International Air Transport Association
BBA - Fashion Merchandising
The Toronto Business School
Certificate - Make-Up Artistry
Complexions International
Diploma - Hairstyling/Hairdressing/Aesthetics
Marvel School of Beauty
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