Elias Gkionis
Manchester
Summary
I am seeking a position that will allow me to demonstrate my excellent organisational and communication skills, working as an integral member of a team while being highly disciplined in self-management, delivering excellent service and prioritising my workload appropriately.
Overview
18
18
years of professional experience
Work history
Underwriter
Ecclesiastical Insurance
06.2020 - Current
- Attend and process surveys, mid-term adjustments, renewals, contract works, new business, accounts, cancellations, unoccupied risks, handling complaints, win backs, phone audits, trustee of the Wellbeing Monthly Group.nding Customer Service Group - Large risk/dedicated cases
- Develop, negotiate and profitably underwrite new/existing business within own authority and in line with Ecclesiastical strategy
- Act as a referral point for the team, providing coaching and training in an appropriate time frame.
- Communication (telephone, face to face) to support Ecclesiastical’s right-first-time approach, in order to maintain successful internal and external relationships.
- Working with some of the most high-profile brokers in the UK to build your personal profile, and maintain and develop our excellent broker relationships.
- Identify complaints, act upon them and resolve in line with company policy
- Conduct audits and provide feedback, coaching and training as appropriate
- Plan, prioritise and manage individual own work to deliver agreed objectives and meet SLA's to deliver exceptional customer service
- Audit results and agreed action plans within agreed deadlines to improve teams' performance.
HR Administrator
Gold Brothers / Tartan House
05.2018 - 02.2020
- Being the first point of contact for existing and new employees on any HR related queries
- Right to work checks
- Holiday bookings
- Forming and maintaining employee records
- Preparing and amending where necessary HR documents, i.e
- Employment contracts, terms and conditions change, flexible working request
- Updating databases, general filing
- Assisting with payroll by providing the department with relevant employee information, holiday and sick pay, time sheets, overtime, leavers, new starters
- Reference requests
- Create regular reports, targets, weekly wages, refunds
- Meetings (disciplinary, capability, absence review meetings)
- Meeting minutes/ liaison between HR and area managers.
Receptionist
Edinburgh Capital Hotel - Jurys Inn
07.2017 - 04.2018
- Welcoming and checking guests in/out of the hotel
- Assisting with enquiries, organising rooms and bookings, liaising with colleagues in reservations
- Reservations
- Create regular reports (arrivals, departures, financial reports)
- Handling complaints in a sensitive and effective manner
- Cooperating with colleagues from other departments
- Billing and invoicing.
Waiter
Restaurants/Hospitality/Edinburgh Marriott Hotel
02.2017 - 07.2017
- Greeting and seating guests, operations in the kitchen, food service and general restaurant, promoting sales, dealing with bills.
Shift leader and waiter
Costa Navarino Dunes Resort – Starwood Hotels Greece
06.2011 - 11.2016
- Front office concierge
- Guest service agent: providing courteous and professional service to guests who are checking into or out of the facility and offering assistance to guests as needed during their stay
- Greeting arriving guests, assigning rooms, issuing keys and collecting guest payment and billing information
- This role involved significant involvement with financial / accounting software and spreadsheets, as well as responsibility for large sums of money
- Villas Executive Service (personalised – in-villa service)
- Packing / unpacking, meal order taking & serving, operating the room service station, transferring guests around the property for daily activities, placing of welcome amenities & checking of villas before arrivals, booking of restaurants /activities/excursions, liaising between guests and all hotel departments, guest relations and concierge roles.
Administrator (Internship)
Agricultural Bank of Greece, Gargalianoi Branch
02.2011 - 06.2011
- Providing customer support via telephone
- Issuing customer correspondence
- Administering vehicular insurance services
- General filing.
Staff Operations/Administrator
Greek Military Service
05.2010 - 01.2011
- Management of office equipment
- Organizing, arranging and coordinating soldiers' rota
- Handling holiday requests
- Tracking absence, disciplinary
- Sorting and distributing incoming and outgoing post.
Sales Assistant/Hospitality/Tourism
01.2007 - 01.2010
Education
CII Cert
Chartered Insurance Institute
English fluency, First Certificate in English by University of Michigan
Certificate
HR FUNDAMENTALS (Online course)
05.2020 -
ATEI of Mesologgi, School of Administration & Economy
01.2005 - 01.2010
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Integrated High school of Gargaliani
01.2001 - 01.2004
Skills
- 4 years insurance experience
- CII Cert
- Underwriting
- Personal lines
- Pinnacle
- Surveys
- Pricing strategies
- Contractual negotiation
- HR and Payroll
- Excel
- Customer Service
- Computer Driving Licence, certified in MS Office
- Opera PMS (check in/out, reservations, billing)
- Trainings
- Time management
- Maintain polite and professional communication via phone, e-mail, and mail
- Meeting minutes
Languages
Greek
Fluent
Interests
- Italian cinema
- Photography
- Travelling
- Hiking
- Cinema
- Reading
Timeline
Underwriter
Ecclesiastical Insurance
06.2020 - Current
HR FUNDAMENTALS (Online course)
05.2020 -
HR Administrator
Gold Brothers / Tartan House
05.2018 - 02.2020
Receptionist
Edinburgh Capital Hotel - Jurys Inn
07.2017 - 04.2018
Waiter
Restaurants/Hospitality/Edinburgh Marriott Hotel
02.2017 - 07.2017
Shift leader and waiter
Costa Navarino Dunes Resort – Starwood Hotels Greece
06.2011 - 11.2016
Administrator (Internship)
Agricultural Bank of Greece, Gargalianoi Branch
02.2011 - 06.2011
Staff Operations/Administrator
Greek Military Service
05.2010 - 01.2011
Sales Assistant/Hospitality/Tourism
01.2007 - 01.2010
ATEI of Mesologgi, School of Administration & Economy
01.2005 - 01.2010
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Integrated High school of Gargaliani
01.2001 - 01.2004
CII Cert
Chartered Insurance Institute
English fluency, First Certificate in English by University of Michigan
Certificate
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