Summary
Overview
Work History
Education
Skills
Accomplishments
swimming, gaming, traveling
Languages
Work Availability
Quote
Timeline
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Elias Kritikos

Elias Kritikos

Sales Supervisor
Athens

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

German Sales Supervisor

HP Inc
Athens
01.2021 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Monitored workflow to improve employee time management and increase productivity.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Tracked and prepared quarterly reports to present to leadership.
  • Worked with management team to implement proper division of responsibilities.
  • Maintained compliance with company policies, objectives and communication goals.
  • Organized contests and established goals to optimize productivity and improve employee morale.
  • Conducted employee evaluations to provide feedback and set expectations for future job performance.
  • Delegated high volumes of work to empower team, build trust and assist with professional development.
  • Prepared, calibrated and monitored production levels to achieve targets.
  • Interviewed, hired and trained new employees for production positions.
  • Evaluated employee performance and coached and trained to improve weak areas.

Account Manager, Inside Sales

HP Inc
Athens
04.2019 - 12.2020
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
  • Used CRM software to maintain detailed contact logs and account records.
  • Answered customers' questions regarding products, prices and availability.
  • Managed friendly and professional customer interactions.
  • Developed pipeline to monitor sales progress and boost company revenue.
  • Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
  • Created and updated customer accounts with relevant information.

Amazon Advisor

Amazon
Athens
09.2018 - 03.2019
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Maintained user account data by initiating account access and establishing in database.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Maintained and managed customer files and databases.
  • Entered customer interaction details in sales system to track requests, document problems and record solutions offered.

Security Guard

Securitas Holding GmbH
Mannheim
02.2018 - 08.2018
  • Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
  • Oversaw daily monitoring and patrolled buildings, grounds and work sites.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
  • Responded quickly to emergency situations to assess and deflect issues.

Apple Advisor

Apple
Athens
09.2014 - 11.2014
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
  • Responded to customer requests for products, services and company information.

Soldier

Greek Army
Greece
11.2012 - 08.2013
  • mandatory Soldier for 9 months in Greek Army

Apple Advisor

Apple
Athens
12.2010 - 11.2011
  • Used internal ticketing systems to manage, track and process actions taken on customer accounts, passwords and product support resolutions.
  • Resolved service and technical problems for customers by asking clear and specific questions.
  • Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions.

Education

University Diploma - German Language And Literature

National And Kapodistrian University of Athens
Athens, Greece
04.2013

High School Diploma -

4th General High School of Rhodes
Rhodes, Greece
06.2006

Skills

  • Talented salesperson
  • Sales Development
  • Sales communications
  • Sales forecasts
  • Sales management

Accomplishments

  • Proud for being promoted after only 20 months to a Sales Supervisor and lead the Team successful through the tough Covid time.

swimming, gaming, traveling

  • I love going once twice a week to the local swimming pool to get the stress out.
  • one of my favorite freetime hobbies is gaming and play especially strategy games, as well as RPG games on my X-Box or the PC.
  • I love traveling, getting to know other cultures and lifestyles.

Languages

German, Greek
Native language
English
Advanced
C1

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill

Timeline

German Sales Supervisor

HP Inc
01.2021 - Current

Account Manager, Inside Sales

HP Inc
04.2019 - 12.2020

Amazon Advisor

Amazon
09.2018 - 03.2019

Security Guard

Securitas Holding GmbH
02.2018 - 08.2018

Apple Advisor

Apple
09.2014 - 11.2014

Soldier

Greek Army
11.2012 - 08.2013

Apple Advisor

Apple
12.2010 - 11.2011

University Diploma - German Language And Literature

National And Kapodistrian University of Athens

High School Diploma -

4th General High School of Rhodes

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Elias KritikosSales Supervisor