Elias Sideris
Nikaia
Summary
Proven expertise in enhancing guest experiences and customer satisfaction, demonstrated during tenure at Travel Zone LTD. Excelled in travel planning and cultural awareness, significantly improving tour engagement and efficiency. Skilled in multilingual communication and adept at time management, ensuring seamless coordination and resolution of traveler inquiries.
Overview
6
6
years of professional experience
Work History
Tourism Assistant
Travel Zone LTD
06.2023 - Current
- Maintained an up-to-date database of area accommodations, restaurants, and attractions for efficient guest referrals.
- Conducted daily attraction inspections to ensure safety protocols were adhered to while maintaining cleanliness standards for optimum guest enjoyment.
- Facilitated group tours by coordinating schedules, providing engaging commentary on attractions, and ensuring a seamless experience for all participants.
- Liaised between tour operators and travelers to resolve any issues promptly and professionally.
Customer Advisor
Webhelp Hellas
08.2021 - 05.2023
- Participated in interactive training programs to expand knowledge of company products and policies.
- Enhanced customer satisfaction by providing personalized support and solutions to their inquiries.
- Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
- Retained valuable clientele by proactively addressing concerns, identifying potential issues, and offering suitable solutions.
Tourism Assistant
Travel Zone LTD
11.2019 - 08.2021
Tour Guide
Free Tours
05.2018 - 11.2019
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
- Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
Education
Tour Guide Degree - Tourism
CESUR - Open
Madrid, Spain 04.2001 -
Skills
Tour Guiding
Destination knowledge
Cultural Awareness
Multilingual Proficiency
Travel Planning
Time management abilities
Languages
Spanish
Native language
English
Proficient
C2
Greek
Proficient
C2
Timeline
Tourism Assistant
Travel Zone LTD
06.2023 - Current
Customer Advisor
Webhelp Hellas
08.2021 - 05.2023
Tourism Assistant
Travel Zone LTD
11.2019 - 08.2021
Tour Guide
Free Tours
05.2018 - 11.2019
Tour Guide Degree - Tourism
CESUR - Open
04.2001 -
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