Elisavet Argyraki
Athens
Summary
Dynamic leader with proven expertise in staff management and customer service honed at SPACE HELLAS A.E. and Singular Logic. Excelled in optimizing workflows and enhancing team efficiency, leveraging critical thinking and Microsoft Office skills. Achieved significant improvements in customer satisfaction and operational productivity, demonstrating strong collaboration and problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Junior Rollout Supervisor
SPACE HELLAS A.E.
01.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Maintaining and updating customers CRM tools
- Providing IT support to field IT engineers about networking and IP Telephony issues and supervising on installing network equipment promptly.
Back Office Agent
Singular Logic
02.2024 - 06.2024
- Informing Greek citizens abroad/inboard of policies and procedures about National European Elections and postal vote.
- De-escalated and resolved citizens complaints with punctual, polite and professional service.
- Using CRM tool (Service Now) for ticketing, registering and following up citizens requests.
- Providing first level support.
Head Waitress
Various Coffee Shops
09.2015 - 12.2022
- Supervised server staff and simultaneously served personal section of tables.
- Maintained a clean and inviting dining area to enhance overall guest experience at the restaurant.
- Developed strong relationships with regular customers, fostering loyalty to the establishment.
- Greeted new customers, discussed specials, and took drink orders.
Trainee
OTE Group of Companies
07.2019 - 12.2019
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Supporting departmental tasks to increase understanding of industry processes.
- Assistant agent of providing support to field Network engineers
- Trainee on daily tasks by Network field engineers
- Using CRM and Technical Telecommunication tools for providing support to field technicians
Education
Bachelor of Science - Computer Engineering-Telecommunications & Networks
University of Peloponnese
Pátrai, Greece08-2021
Skills
- Staff management
- Customer service
- Critical thinking skills
- Time management
- Collaboration & teamwork
- Microsoft Office
- Service Now
- Putty
Languages
Greek
Native language
English
Proficient
C2
German
Beginner
A1
Timeline
Back Office Agent
Singular Logic
02.2024 - 06.2024
Junior Rollout Supervisor
SPACE HELLAS A.E.
01.2024 - Current
Trainee
OTE Group of Companies
07.2019 - 12.2019
Head Waitress
Various Coffee Shops
09.2015 - 12.2022
Bachelor of Science - Computer Engineering-Telecommunications & Networks
University of Peloponnese
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