ELISAVET KARAISKOU
Limassol
Overview
9
9
years of professional experience
Work History
Customer Support Specialist and Retention Manager
Wiztech- Valuta Services LTD
Limassol
01.2025 - Current
- Supported English- and Greek-speaking clients through chat, email, and phone.
- Upselling products and gathering client feedback to improve services.
- Delivered consistent and professional customer support in hybrid roles.
- Use Microsoft Excel spreadsheets to analyse customer requirements and gather information.
- Work with Text AI powered technology software to provide better customer service by analysing, enriching and automating text.
- This includes live chat, helpdesk, knowledgebase.
- Collaborating with other departments using slack and Jira.
- Checking KYC documents on Sumsub and assisting clients on how to complete verification successfully.
Customer Care Manager (Tier 3)
SkillOnNet- Online Casino
Limassol
10.2023 - 01.2025
- Communicated with clients via chat, email, and phone to resolve issues.
- Retained clients by addressing their needs effectively.
- Served as night shift leader and managed hybrid working schedules.
- Proficiency of using Microsoft Word and Powerpoint to collect all the company's important files and make notes and lists to be organised.
- Back office specialist, helping with the KYC process, analysing transactions made when customers reported a problem and investigating gaming history for games played.
- Liaise with other departments by escalating via specific company forms such as Clickup.
- Knowledge of Freshworks while assisting customers in chat and email by prioritising the query and timeline response.
- Daily check and use of Microsoft Outlook to flag and prioritise emails, communicate with the team, be updated and use tags for each appropriate department.
Barista, Cashier and Customer Service
Coffees Go Bridge
Veroia
09.2022 - 08.2023
- Provided outstanding service in beverage preparation and customer interactions.
- Processed payments and maintained a welcoming environment.
Computerised Machine Supervisor (Seasonal Role)
Alexander - Processing and Canning Fruits Factory
Veroia
07.2021 - 12.2021
- Supervised night shifts and monitored computerized machinery.
- Collaborated with mechanics to maintain equipment performance.
- Ensured production targets were met efficiently.
Barista, Cashier and Customer Service
Mikel Coffee Company
Veroia
08.2019 - 07.2021
- Prepared beverages and maintained a clean bar area.
- Assisted customers with orders and addressed inquiries.
- Processed payments and ensured smooth daily operations.
Bar Manager, Customer Service and Salad Preparation
Grieks Restaurant Delphi
Bergen Op Zoom
05.2016 - 01.2019
- Managed bar operations and provided exceptional customer service.
- Handled cashier duties and prepared salads.
- Maintained cleanliness and organized workspaces efficiently.
Timeline
Customer Support Specialist and Retention Manager
Wiztech- Valuta Services LTD
01.2025 - Current
Customer Care Manager (Tier 3)
SkillOnNet- Online Casino
10.2023 - 01.2025
Barista, Cashier and Customer Service
Coffees Go Bridge
09.2022 - 08.2023
Computerised Machine Supervisor (Seasonal Role)
Alexander - Processing and Canning Fruits Factory
07.2021 - 12.2021
Barista, Cashier and Customer Service
Mikel Coffee Company
08.2019 - 07.2021
Bar Manager, Customer Service and Salad Preparation
Grieks Restaurant Delphi
05.2016 - 01.2019
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