Summary
Overview
Work History
Education
Skills
Languages
Awards
Internships
Volunteering
Conference Presentations
Publications
Timeline
Generic
Elisavet Katmada

Elisavet Katmada

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

4
4
years of professional experience

Work History

Quality Support Analyst

TaskUs
08.2024 - Current


  • Conduct quality audits for agents across 5 languages and ensure adherence to company standards and SLAs.
  • Identify performance gaps and trends through root cause analysis and suggest actionable improvements .
  • Deliver targeted coaching sessions and feedback to underperforming team members to improve KPIs and overall quality.

Researcher and Copy Editor

Global Shapers Thessaloniki Hub
01.2021 - 01.2022
  • Part of the organization’s research team. Coordinated and analyzed all research material. Checked and proofread relevant research papers. Provided the team with feasible long-term and short-term projects.
  • Coordinated and prepared two monthly projects regarding the effects of COVID-19 on youths’ mental health and the course of digital transformation concerning Greek platforms and services.

Research Intern

Capacity Building International (CBI)
01.2021 - 10.2021
  • Worked on a research proposal to support NATO’s Crisis Management and Disaster Support Center of Excellence (CMDR COE). The research addressed the topic of misinformation and its overall impact on societal resilience and national security.

Education

Master of Science - Integrative Counseling And Psychotherapy

University of Derby
Thessaloniki, Greece
05-2026

Accelerated Online Master's - Clinical Child and Adolescent Psychology

National And Kapodistrian University of Athens
10-2024

BSc (Hons) - Psychology

The American College of Thessaloniki
01.2022

Skills

  • Emotional awareness
  • Analytical thinking
  • Problem resolution
  • Project planning
  • Team management
  • Crisis intervention

Languages

Greek
Serbian
English

Awards

  • Career Development Program, The American College of Thessaloniki, 2019, Appointed as one of the winners of the Career Development Program during 2019. A one-year-long contest providing the opportunity to accumulate points for extracurricular and career-oriented activities.


  • Greek Scholarship Competition, The American College of Thessaloniki, 2018, Received a scholarship (60%) by participating in the 9th Annual Greek Scholarship Competition.

Internships

Psychology Intern

Private Practice March 2022 – June 2022

Counseling psychology intern at a private practice. Dealt with two cases of clients (one adult and two minors) with undifferentiated schizophrenia, ADHD, and emotional dysregulation.


Assistant to the Chair Jan. 2022 – June 2022

The American College of Thessaloniki

Worked alongside the University's Faculty Chair. Responsibilities included building strong relationships with students and implementing academic and cultural programs (i.e., conferences, internships, and seminars).

Coordinated and prepared for the positive psychology event “Can Happiness be learned?”, hosting Dr. Anastasios Tsalikas at the Mediterranean Palace Hotel.


Research Intern Jan. 2022 – June 2022

George Papanikolaou General Hospital of Thessaloniki

Participated in research coordinated by the hospital's pulmonologist. Administered two questionnaires: sleep disorder questionnaire and Fagerstrom test for nicotine dependence. Exported data from the survey to European Sleep Apnea Database (ESADA).


Research Intern Jan. 2021 – Oct. 2021

Capacity Building International (CBI)

Worked on a research proposal to support NATO's Crisis Management and Disaster Support Center of Excellence (CMDR COE). The research addressed the topic of misinformation and its overall impact on societal resilience and national security.

Volunteering

Researcher and Copy Editor Jan. 2021 – Jan. 2022

Global Shapers Thessaloniki Hub

Part of the organization's research team. Coordinated and analyzed all research material. Checked and proofread relevant research papers. Provided the team with feasible long-term and short-term projects. Coordinated and prepared two monthly projects regarding the effects of COVID-19 on youths' mental health and the course of digital transformation concerning Greek platforms and services.

Conference Presentations

  • The Cognitive Impact of Misinformation During the SARS-CoV-2 Pandemic, May 2022. 30th Panhellenic Congress of Psychiatry.


  • Rethinking Resilience, Oct 2021. A conference hosted by the Atlantic Forum and Capacity Building International (CBI). Consisted of three panels providing their perspectives and views on the usage of the word 'resilience' and the rapid changing of the security environment.

Publications

The Cognitive Impact of Misinformation During the SARS-CoV-2 Pandemic, 2022, CMDR COE Proceedings 2022

Timeline

Quality Support Analyst

TaskUs
08.2024 - Current

Researcher and Copy Editor

Global Shapers Thessaloniki Hub
01.2021 - 01.2022

Research Intern

Capacity Building International (CBI)
01.2021 - 10.2021

Master of Science - Integrative Counseling And Psychotherapy

University of Derby

Accelerated Online Master's - Clinical Child and Adolescent Psychology

National And Kapodistrian University of Athens

BSc (Hons) - Psychology

The American College of Thessaloniki
Elisavet Katmada