ELISSAVET GEORGOPOULOU

• Enhanced customer satisfaction by efficiently managing reservations and providing exceptional service.
• Provide a warm, professional and personalized welcome to all guests, handling special requests and resolving complaints promptly.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Spoke with local travel agents, hotels and event agencies to arrange discounted hotel offers to improve booking levels.
• Provide guests with accurate information and recommendations about Mykonos attractions, events and services.

Supervise and coordinate the reception team, ensuring smooth check-in, check-out and reservation processes.

Manage staff schedules, training and performance to ensure consistent service quality.

Liaise with other departments (kitchen, service, concierge) to guarantee efficient operations and guest satisfaction.

• . Efficiently check-in reservation and seamlessly allocate tables.
• . Skillfully enforce return time policies for tables, ensuring optimal table turnover.
• . Display proficiency in catering to diverse nationalities and dietary requirements.
• . Resolve customer complaints, demonstrating strong problem-solving abilities.
• . Collaborate with floor staff for table setups and payment processing.
• . Monitoring and maintaining the ambiance of the dining area, including lighting, music and overall cleanliness.
• . Maintain an organized filing system to streamline operations.
• . Work closely with the event organization team to ensure successful functions.
• . Drive physical customer service, fostering warm relationships with repeat patrons.
• . Train and mentor new joiners, ensuring adherence to company policies.

• . Participate in Recruitment Open Days to identify potential staff for future restaurant branches.
• . Train and mentor new joiners, ensuring adherence to company policies.
• . Oversee check-in procedures for reservations and walk-in guests, update the reservation system and manage the flow of guests during peak time.
• . Enforce return time policies for tables, optimizing table turnover and guest satisfaction.
• . Provide training to hosts/hostess, overseeing their performance and ensure that all team members adhere to restaurant's policies.
• . Resolve complaints from guests promptly and professionally, finding solutions to ensure a positive dining experience.
• . Keep the Restaurant Manager informed on all guest's issues, special requests, suggestions and complaints.
• . Ensure that all guest requests, inquiries and complaints are responded promptly.

• . Ensure that crew members are in compliance with the grooming and uniform standards of the company.
• . Facilitate continuous training to the crew members.
• . Always available on the floor both to assist colleagues and to interact with guests.
• . Assist with the direction, supervision, performance, training and evaluation of all positions within the restaurant department.
• . Establish and maintain a spirit of co-operation with all other departments.
• . Assist the staff to solve any difficulties regarding living conditions or other problems on board.

• . Dealing with check-in procedures for reservations and table assignments.
• . Handle reservations, secure seating rotation and ensure wait times.
• . Engaging with guests to ensure they are satisfied with food and service.
• . Helping out with other positions in the restaurant as needed.
• . Enforce return time policies for tables, optimizing table turnover and guest satisfaction.
• . Maintain a well-organized seating chart not to overload one server and ensure work is distribute fairly among the wait staff.

• . Welcome guests to the venue.
• . Provide accurate wait times and monitor waiting priority.
• . Manage reservations.
• . Escort customers to assigned dining or bar areas.
• . Coordinate with the wait staff about available seating option.
• . Handle complaints and inform manager accordingly.

• . Welcome guests and escort them to their tables.
• . Maintain friendly and clean demeanor, irrespective of the situation.
• . Possess professional ethics to enable easy dealing with unruly or impatient customers.
• . Responds quickly and intelligently to requests or questions from clients.
• . Regular club's operations by constant communication with servers and manager.
• . Make seating arrangements for customers with special needs.

• . Act as the point of contact between the manager and the clients.
• . Schedule meetings and manage calendars.
• . Answer phone calls, emails and messages.
• . Produce reports, presentations and briefs.
• . Help with daily time management.
• . Take accurate and comprehensive notes at meetings.
• . Plan travel, including flights, accommodation and ground transportation.

• . Collaborate with internal departments to understand their purchasing needs, forecast demand and develop procurement plans accordingly.
• . Identify and evaluate potential suppliers and vendors based on price, quality, reliability and delivery performance.
• . Negotiate contracts terms and conditions with suppliers to secure favorable pricing and contractual agreements.
• . Oversee the supplier evaluation and qualification process.
• . Resolve supplier-related issues, including disputes, quality concerns, delivery delays and payment discrepancies.
• . Collaborate with cross-functional teams, including finance, operations and quality assurance.
• . Supervise and provide guidance to the purchasing team, including training, performance evaluation and professional development initiatives.

• . Contribute information, ideas and research to help develop marketing strategies.
• . Answer questions from clients about product and service benefits.
• . Implement and adhere to company policies and procedures.
• . Track the performance of Marketing Campaigns.
• . Attend weekly marketing meetings.
• . Maintain Marketing Database.

• . Explain the park's regulations and policies to guests.
• . Stay informed of shut-down and emergency evacuation procedures.
• . Monitor the park's operational quality and safety.