Elissavet Vlassiadi
Athens
Summary
Accomplished in elevating dining experiences and operational efficiency, notably at Spondi Restaurant. Expert in service prioritization and relationship management, I've successfully mentored teams, streamlined processes, and enhanced customer satisfaction. My adaptability and strategic planning skills have consistently improved business outcomes, demonstrating a commitment to excellence and a results-driven approach.
Overview
21
21
years of professional experience
Work History
Head Waiter
Spondi Restaurant
06.2019 - Current
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Managed food resources, memorized orders, and coordinated customer service.
- Supervised server staff and simultaneously served personal section of tables.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
- Mentored new hires, providing comprehensive training on company policies, procedures, and service standards.
- Maintained accurate inventory of restaurant supplies, reducing waste and controlling costs.
- Replace the Restaurant Manager on Day-off or leave.
- Efficient wine pairings
Restaurant Manager
Parla Restaurant
10.2018 - 06.2019
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.
- Negotiated with suppliers to secure better pricing, improving restaurant's profit margins.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Maitre D'
Holida Sun Hotel
04.2017 - 10.2018
- Served as leader of FOH team by assigning duties, work stations and responsibilities.
- Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
- Maintained sanitary and organized work environment by implementing and executing safe food handling, food service and cleaning procedures.
- Trained, coached and evaluated subordinates to raise performance to company standard.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Restaurant Owner
The Beer House
04.2014 - 02.2017
- Implemented effective inventory management systems to minimize waste and control food costs.
- Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
- Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Maintained positive relationships with local community and government officials.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
- Oversaw food preparation and monitored safety protocols.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Co-Owner
The Zoo Cafe
05.2008 - 02.2014
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Enhanced business operations by implementing efficient management strategies and streamlining processes.
- Mentored employees to improve work performance, promoting professional development and growth within the company.
- Negotiated favorable contracts with suppliers, resulting in reduced costs and improved product quality.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
Store Manager
Haagen Dazs
12.2004 - 10.2006
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Supervised guests at front counter, answering questions regarding products.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Store Manager
YO! Sushi
06.2003 - 12.2004
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Supervised guests at front counter, answering questions regarding products.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Education
Bachelor of Arts - Economics
The American College of Greece
Agia Paraskevi, Greece 04.2001 -
Hotel Management
Le Monde
Athens, Greece 04.2001 -
Sommelier
Genious Gastronomy
Athens, Greece 04.2001 -
Skills
Service prioritization
Relationship Management
High-volume dining
Self Motivation
Team Collaboration
High Energy and Stamina
Reliable and Responsible
Time Management
Adaptability and Flexibility
Multitasking
Conflict and Complaint Resolution
Languages
Greek
Native language
English
Proficient
C2
French
Intermediate
B1
Timeline
Head Waiter
Spondi Restaurant
06.2019 - Current
Restaurant Manager
Parla Restaurant
10.2018 - 06.2019
Maitre D'
Holida Sun Hotel
04.2017 - 10.2018
Restaurant Owner
The Beer House
04.2014 - 02.2017
Co-Owner
The Zoo Cafe
05.2008 - 02.2014
Store Manager
Haagen Dazs
12.2004 - 10.2006
Store Manager
YO! Sushi
06.2003 - 12.2004
Bachelor of Arts - Economics
The American College of Greece
04.2001 -
Hotel Management
Le Monde
04.2001 -
Sommelier
Genious Gastronomy
04.2001 -