Elpida Giannopoulou
Food And Beverage Department
Kallithea
Summary
I am a dedicated professional with love and passion for my work. I am characterized by the passion for the provision of high services that I am able to offer. I have excellent organizational skills and the ability to adapt to demanding environments. I focus on creating positive customer experiences, with the aim of improving the reputation and efficiency of the place I work.
Overview
3
3
years of professional experience
2041
2041
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Head Waitress
Lindian Village, Curio Collection by Hilton
04.2024 - 10.2024
- Greeting poolside guests with warmth and professionalism, offering attentive and personalised service to enhance their leisure experience
- Promptly addressing guest requests, inquiries, and complaints related to service to ensure guest satisfaction with swift and courteous resolution
- Supervising poolside waitstaff, ensuring a high standard of service, team coordination, and adherence to health and safety protocols
- Working closely with the kitchen and bar teams to ensure the timely and accurate delivery of poolside snacks, meals, and beverages
- Strong knowledge of menu items used for recommending and upselling premium items like exclusive wines
Head Waitress
Grecotel Eva Palace & Luxury Resort
04.2023 - 10.2023
- Provided exceptional service at the hotel's Lobby Bar, Pool Bar, and Beach Bar, adapting to the unique atmosphere and guest expectations of each location
- Provided prompt, efficient, and friendly service to guests, ensuring a seamless and enjoyable bar experience for maximum guest satisfaction
- Effectively recommended and upsold premium beverages and signature cocktails, enhancing the guest experience while driving increased revenue
- Confidently answered guest queries about the drink and food menu, offering tailored recommendations to match guest preferences
Waitress
Grecotel Marine Palace & Aqua Park
07.2022 - 09.2022
- Gained hands-on experience in both restaurant service and bar support, while enhancing guest satisfaction in a fast-paced environment
- Acquired a solid understanding of the restaurant's food and beverage offerings, enabling confident assistance with guest queries and menu recommendations
- Practiced upselling skills by recommending premium beverages and menu items, contributing to increased guest satisfaction and revenue
- Demonstrated adaptability by quickly learning new tasks and maintaining professionalism during service
- Supported the bartenders by restocking bar supplies, and maintaining cleanliness, ensuring efficient bar operations during busy periods
Waiter's Assistant
Grecotel Marine Palace & Aqua Park
07.2021 - 09.2021
- Supported daily operations at the hotel's prestigious central restaurant, ensuring seamless service and guest satisfaction
- Expertly prepared tables with linens, cutlery, and glassware in accordance with the restaurant's high standards, and efficiently cleared tables post-service to maintain a clean and organised dining environment
- Attentively refilled guest drinks, ensuring prompt and courteous service throughout their dining experience
- Assisted senior waitstaff with various tasks, including delivering food, restocking service stations, and attending to guest needs, contributing to smooth restaurant operations
Education
Technician of Tourist Units And Hospitality Businesses - Tourism And Hospitality Management
IEK AKMI
Greece05-2022
High School Diploma -
Third High School of Kallithea
Greece 04.2001 - 01.2020
Skills
Warm and friendly
Problem-solving abilities
Team player
Multitasking
Adaptability and flexibility
Excellent communication
Certification
Employee of the Month, 07/24, Lindian Village, Curio Collection by Hilton
Training
- WSET Bitesize - What is Carmenère, 02/23
- Wine Stories Vol.2 - Tselepos Wines, 12/21
- Jack Daniel's Whiskey Cocktail Workshop, 06/21
- New Technologies in Tourism, 04/21
- Mastering Cocktails - Summer 2021 Edition, 04/21
- Wine Stories Vol.3 - Tselepou Estate, 04/21
- Wine Stories Vol.2 - ALS Wine Extreme Terroir, 04/21
- Wine Stories Vol. 1 - Nikolou Winery, 04/21
- Soft Skills Seminar, 01/21
- Career Path in Hospitality after Covid-19, 01/21
- Mise en Place & Sequence of Service, 01/21
- Tourism after the pandemic, 12/20
- Drink Knowledge, Masterclass on Tsipouro Spirit, 12/20
- The Art of Upselling in Hotel Management, 12/20
Professional Statement
I am a dedicated professional with love and passion for my work. I am characterized by the passion for the provision of high services that I am able to offer. I have excellent organizational skills and the ability to adapt to demanding environments. I focus on creating positive customer experiences, with the aim of improving the reputation and efficiency of the place I work.
Timeline
Head Waitress
Lindian Village, Curio Collection by Hilton
04.2024 - 10.2024
Head Waitress
Grecotel Eva Palace & Luxury Resort
04.2023 - 10.2023
Waitress
Grecotel Marine Palace & Aqua Park
07.2022 - 09.2022
Waiter's Assistant
Grecotel Marine Palace & Aqua Park
07.2021 - 09.2021
High School Diploma -
Third High School of Kallithea
04.2001 - 01.2020
Employee of the Month, 07/24, Lindian Village, Curio Collection by Hilton
Managing Front Office Operations, 05/23, American Hotel & Lodging Educational Institute
Certificate of Proficiency in English, 05/19, University of Michigan
Certificate of Competency in English, 05/17, University of Michigan
Technician of Tourist Units And Hospitality Businesses - Tourism And Hospitality Management
IEK AKMI
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