Hi, I’m
Elpida Skoufou
Receptionist
Fira Santorini ,+306981549496
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
9
years of professional experience
Work History
White Concept CavesFira Santorini Greece
Hotel Front Desk Receptionist
03.2024 - Current
Job overview
- Collected room deposits, fees, and payments.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
- Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
- Performed administrative tasks such as filing, data entry, and inventory management to support hotel operations.
- Utilized strong communication skills to effectively relay important information between staff members and management teams.
- Contributed to a positive work environment by effectively collaborating with colleagues across various departments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
- Maintained an organized front desk area that contributed to smooth operations and professional appearance.
- Helped maintain updated records of room availability within computer systems while minimizing overbooking errors.
- Managed phone lines efficiently, directing calls appropriately while providing courteous assistance when necessary.
MyselfGreece Pirgos Ilias
Foreign Language Teacher
06.2015 - Current
Job overview
- Organized extracurricular activities such as language clubs and exchange programs, promoting deeper engagement in the subject matter.
- Mentored new teachers in the department by sharing best practices and offering guidance on effective instructional techniques.
- Provided constructive feedback on assignments, fostering growth in students'' language skills.
- Provided written and oral feedback to parents on students' progress.
- Participated in professional development opportunities to stay current with language teaching methodologies and trends.
- Assessed student progress and set objectives for following month.
- Promoted critical thinking skills through structured debates and group discussions within the target language context.
- Collaborated with fellow teachers to streamline lesson plans, share creative activities and accelerate student learning.
- Designed task-oriented activities and games to facilitate better language acquisition.
- Developed worksheets, PowerPoint presentations and group activities from scratch.
- Developed engaging lesson plans that incorporated multimedia resources, improving student retention and participation.
- Used Software and Software to monitor and record students' progress.
- Designed interactive activities that catered to various learning modalities, boosting overall class engagement and comprehension levels.
- Fostered an inclusive classroom environment where diverse perspectives were valued and respected.
- Collaborated with colleagues to develop interdisciplinary units for a richer learning experience.
- Tailored classes to students' learning styles by designing engaging and informative activities specific to needs.
- Determined learning needs and styles of students to target lesson plans.
- Implemented a variety of assessment methods to gauge student progress and adapt teaching strategies accordingly.
Aplai Dome Oia Oia Santorini
Hotel Front Desk Receptionist
04.2023 - 10.2023
Job overview
- Collected room deposits, fees, and payments.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
- Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
- Performed administrative tasks such as filing, data entry, and inventory management to support hotel operations.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Managed phone lines efficiently, directing calls appropriately while providing courteous assistance when necessary.
- Assisted management in reviewing operational procedures periodically, suggesting improvements when needed.
- Developed and maintained positive relationships with guests for satisfaction.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Maistros Accessories Fira Santorini
Salesperson
06.2022 - 10.2022
Job overview
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Implemented effective sales strategies to maximize revenue generation.
- Expanded customer base through targeted prospecting and networking efforts.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Informed customers of promotions to increase sales productivity and volume.
- Negotiated prices, terms of sales and service agreements.
Oneiro Jewellery ShopFira Santorini
Salesperson
05.2019 - 10.2019
Job overview
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Negotiated prices, terms of sales and service agreements.
- Monitored service after sale and implemented quick and effective problem resolutions.
Education
National Kapodistrian University of Athens Athens
Bachelor Of Arts For Teaching from English Language And Literature
Ionian University Corfu, Greece
Bachelor Of Arts For Teaching from Language Interpretation And Translation
11.2017
Skills
Active listener, problem - resolving, multitasking, flexible and adaptable
Languages
French
Advanced (C1)
Spanish
Upper intermediate (B2)
English
Advanced (C1)
Greek
Advanced (C1)
Timeline
Hotel Front Desk Receptionist
White Concept Caves
03.2024 - Current
Hotel Front Desk Receptionist
Aplai Dome Oia
04.2023 - 10.2023
Salesperson
Maistros Accessories
06.2022 - 10.2022
Salesperson
Oneiro Jewellery Shop
05.2019 - 10.2019
Foreign Language Teacher
Myself
06.2015 - Current
National Kapodistrian University of Athens
Bachelor Of Arts For Teaching from English Language And Literature
Ionian University
Bachelor Of Arts For Teaching from Language Interpretation And Translation
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