Summary
Overview
Work History
Education
Skills
Interests
Personal Information
Custom Section
Training
References
Timeline
Generic
Elpida Nantia Kokta

Elpida Nantia Kokta

Waitress
Kallithea

Summary

Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations.

Overview

4
4
years of professional experience
3
3
Languages

Work History

Waitress

Sarantari Fish Restaurant
Crete
04.2025 - Current
  • Delivered expert service in a high-end seafood restaurant, providing detailed knowledge of fish species, cooking methods, and flavor profiles.
  • Utilised professional communication skills to resolve customer complaints.
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Received complaints and offered remedial action to help improve customer experiences.
  • Translated customer requests clearly to kitchen staff to meet specific dietary needs and preferences.
  • Delivered checks, collected cash or credit card payments and provided receipt to customers.
  • Served whole lobsters and presented them tableside with precision and care.
  • Performed “decoupage” service for both small and large fish, ensuring a seamless and elegant guest experience.
  • Prepared and cleaned lobsters to high standards of food safety and quality.
  • Sold and presented fresh fish, advising guests on species, freshness, and preparation methods.
  • Trained junior staff and collaborated closely with the kitchen team to maintain a smooth and efficient service.
  • Ensured compliance with food safety and hygiene regulations while delivering memorable dining experiences.

Waitress

Marbella Nido Hotel
Corfu
04.2024 - 10.2024
  • Delivered exceptional customer service by promptly addressing customer inquiries and ensuring satisfaction.
  • Took accurate orders and relayed them to kitchen staff and team members to ensure efficient and timely service.
  • Managed multiple tables during high-volume shifts while maintaining strong attention to detail.
  • Processed cash, credit, and digital transactions with accuracy and accountability.
  • Provided personalized wine recommendation tailored to customer preferences and meal choices, enhancing their dining experience and boosting sales.
  • Maintained the cleanliness and organization of the dining area, ensuring compliance with health and safety standards.
  • Greeted and escorted guests to tables.
  • Resolved customer complaints in a professional and timely manner, fostering positive guest experiences.

Assistant waitress

Marbella Corfu Hotel
Corfu
05.2022 - 10.2023
  • Supported lead waitstaff by preparing tables, delivering food and beverages, and ensuring timely service to guests.
  • Assisted in maintaining a clean and organized dining area, resetting tables quickly during peak hours.
  • Collaborated with the team to manage customer needs, address special requests and enhance the overall dining experience.
  • Communicated effectively with kitchen staff to ensure accurate and efficient order delivery.

Tableau/ Barista

Lindos Grand Resort & Spa
Rhodes
07.2021 - 10.2021
  • Prepared coffee and espresso drinks to customer specifications ensuring quality and satisfaction.
  • Coordinated with kitchen for timely room service delivery.
  • Answered room service phone calls, took orders, and provided menu information.
  • Collected and processed bills from waitstaff, ensuring accurate payment and billing.
  • Cash desk management (knowledge of the MICROS cash flow electronic system).
  • Maintained a clean and organized work environment including restocking supplies and ensuring proper equipment sanitation.

Education

International Hospitality & Tourism Management - Νiche Tourism, Principles and Practice of Tourism Management, Hospitality Management Practice and Practicals, Operations Management, Introduction to finance and accounting, Strategic Human Resources Management

IVT AKMI
10.2021 - 2023.05

Restaurant Operations - AHLEI Certified - undefined

AHLEI American Hotel & Lodging Educational Institute
10.2021 - 2022.05

Front Desk Representative - AHLEI Certified - undefined

AHLEI American Hotel & Lodging Educational Institute
10.2022 - 2023.05

International Baccalaureate Diploma Program - High School, Middle School

3st High School
09.2019 - 2021.06

Skills

Customer service excellence

Multitasking

Attention to detail

Communication

Team collaboration

Time management

Upselling

Interests

Reading
Traveling
Latte art

Crocheting

Personal Information

  • Date of birth: 06/13/03
  • Nationality: Greek
  • Marital status: Single

Custom Section

  • Customer service excellence
  • Multitasking
  • Attention to detail
  • Communication
  • Team collaboration
  • Time management
  • Upselling

Training

Bartending Seminar - Level 1, Bar Academy, 12/04/23

References

References available upon request.

Timeline

Waitress

Sarantari Fish Restaurant
04.2025 - Current

Waitress

Marbella Nido Hotel
04.2024 - 10.2024

Front Desk Representative - AHLEI Certified - undefined

AHLEI American Hotel & Lodging Educational Institute
10.2022 - 2023.05

Assistant waitress

Marbella Corfu Hotel
05.2022 - 10.2023

International Hospitality & Tourism Management - Νiche Tourism, Principles and Practice of Tourism Management, Hospitality Management Practice and Practicals, Operations Management, Introduction to finance and accounting, Strategic Human Resources Management

IVT AKMI
10.2021 - 2023.05

Restaurant Operations - AHLEI Certified - undefined

AHLEI American Hotel & Lodging Educational Institute
10.2021 - 2022.05

Tableau/ Barista

Lindos Grand Resort & Spa
07.2021 - 10.2021

International Baccalaureate Diploma Program - High School, Middle School

3st High School
09.2019 - 2021.06

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Elpida Nantia KoktaWaitress