Eman Marden Akou
Athens
Summary
Experienced hospitality professional with a strong background in F&B, front desk operations, and back office roles. Known for attention to detail, dedication to guest satisfaction, and effective team collaboration.
Skilled in managing reservations, addressing guest inquiries, and promptly resolving issues.
Overview
11
11
years of professional experience
Work History
Head Waitress
Andronis Arcadia Hotel (Pacman Restaurant)
04.2024 - 10.2024
- Company overview: 5-star hotel in Santorini, Greece
- Greeted guests, discussed specials, and took orders for food and drinks.
- Presented menus and answered questions, making recommendations when requested.
- Printed checks, collected payments, and provided receipts to complete transactions.
- Trained new staff on company policies, procedures, and POS system usage.
Front desk receptionist
Safestay Athens
06.2021 - 04.2024
- Company Overview: 3-star hostel in Athens, Greece
- Welcoming guests and walk-in customers
- Managed check-ins, check-outs, online reservations, and email requests; maintained reception and lobby.
- Answered phone calls and provided information on hostel facilities and guest requests.
- Supported administrative tasks like filing, data entry, and document preparation.
- Collected room deposits, fees, and payments.
Waitress for Pacman Restaurant & Beefbar
Andronis Arcadia Hotel
04.2023 - 07.2023
- Company Overview: 5-star hotel in Santorini, Greece
- Welcomed guests, explained the menu, made suggestions based on preferences, and considered food allergies/intolerances.
- Handled checks and closed open tabs.
- Demonstrated strong multitasking by managing multiple tables and orders with prompt service.
- Ensured customer satisfaction with timely table check-ins to assess needs.
Waitress
O'canto Pub
01.2018 - 03.2022
- Company Overview: Irish pub/restaurant in Alimos, Greece
- Greeted and escorted customers, took accurate orders using POS, order slips, or by memory.
- Served food and drinks to appropriate tables.
- Maintained clean, stocked server areas for efficiency.
- Collaborated with team members to ensure smooth service during peak hours.
Customer Service Representative
Teleperformance Greece
08.2018 - 12.2019
- Company Overview: call-center in Athens, Greece
- Handled phone calls and inquiries from new and existing customers.
- Provided solutions, coordinated with departments, and ensured data integrity.
- Managed and responded to customer emails.
- Transferred customers to appropriate departments as needed.
Sales, Reservations and Financial Assistant
Famous Sotiriou Travel
02.2017 - 08.2018
- Company Overview: travel agency in Athens, Greece
- Handled phone and walk-in inquiries for sales and travel package reservations.
- Managed financial duties, including payments, staff payroll, and third-party transactions.
- Assisted in preparing monthly financial statements and fiscal closings.
- Supported budget allocation and daily operations.
Front Office Receptionist & Restaurant Trainee
St. George Lycabettus
04.2016 - 11.2016
- Company Overview: 5 star hotel in Athens, Greece
- Greeted guests, assisted with check-ins, and provided concierge services.
- Handled inquiries and managed calls.
- Served food and drinks, promoted menus, and managed events (banquets, à la carte, room service, buffets, café).
Front Office Clinic Receptionist
Kastalia Clinic
01.2014 - 01.2016
- Company Overview: Neuropsychiatric Clinic in Athens, Greece
- Checked-in patients and ensured medical information was provided to staff.
- Managed patient records and handled requests from families, doctors, and administration.
- Oversaw daily operations and updates related to patients.
Education
MBA - Mini MBA in Business Administration
University of Patra
Remote07-2025
Bachelor of Science - Tourist Enterprises And Tourism Management And Administration
Technological Educational Institution of Athens
Athens, Greece01.2017
Certificate of Attendance - Pilgrimage and Cultural Tours in Arcadia; the Other Side of Local Tourism Development
01.2013
Certificate of Attendance - International Career in the Hospitality Industry
01.2012
Certificate of Attendance - Innovative Technology in Tourism
01.2012
Certificate of Proficiency - English
University of Michigan
01.2009
Skills
- Customer Service
- Tourism Management
- Researcher
- Attention to Detail
- Efficiency
- Team Work
- Organization
Software skills
Twinsoft Restaurant Software, Microsoft Office, Galileo, Ermis Hotel Software, Front Desk Master, Cloudbeds, PMS Epitome Hotel Management System
Languages
Greek
Native language
English
Proficient
C2
Arabic
Beginner
A1
French
Beginner
A1
Timeline
Head Waitress
Andronis Arcadia Hotel (Pacman Restaurant)
04.2024 - 10.2024
Waitress for Pacman Restaurant & Beefbar
Andronis Arcadia Hotel
04.2023 - 07.2023
Front desk receptionist
Safestay Athens
06.2021 - 04.2024
Customer Service Representative
Teleperformance Greece
08.2018 - 12.2019
Waitress
O'canto Pub
01.2018 - 03.2022
Sales, Reservations and Financial Assistant
Famous Sotiriou Travel
02.2017 - 08.2018
Front Office Receptionist & Restaurant Trainee
St. George Lycabettus
04.2016 - 11.2016
Front Office Clinic Receptionist
Kastalia Clinic
01.2014 - 01.2016
Certificate of Attendance - International Career in the Hospitality Industry
Certificate of Attendance - Innovative Technology in Tourism
Certificate of Proficiency - English
University of Michigan
MBA - Mini MBA in Business Administration
University of Patra
Bachelor of Science - Tourist Enterprises And Tourism Management And Administration
Technological Educational Institution of Athens
Certificate of Attendance - Pilgrimage and Cultural Tours in Arcadia; the Other Side of Local Tourism Development
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