Emely Moraki

• Handled escalated calls for technical support to back up team members.
• Organized procedures for supporting hardware, software and mobile devices for users.
• Arranged installations with associated resource management and schedule coordination.
• Established troubleshooting strategies to help team members deal swiftly with common problems.
• Communicated project updates to stakeholders at all levels.
• Oversaw work of technical team and tracked progress against assignment objectives.
• Delivered service levels in line with agreements by coordinating on-site support or remote assistance.
• Managed projects, ticketing and CRM tracking to document support and control workflows.
• Reduced worker accidents by implementing improved safety standards and monitoring procedures.

1. Screening telephone calls re-directs messages or provides initial response, as appropriate forward messages, where necessaryUsed software to coordinate meetings, appointments, and tasks senior executives.

• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Screened calls and emails and initiated actions to respond or direct messages for managers.
• Organized and updated schedules for executives.
• Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
• Handled scheduling for executive's calendar and prepared meeting agenda and materials.
• Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
• Answered high volume of phone calls and email inquiries.
• Handled confidential and sensitive information with discretion and tact.
• Keeping all the certificates verified (company, personnel, equipment, passports, visas, etc).
• Screening telephone calls re-directs messages or provides initial response, as appropriate forward messages, where necessary
• Implemented updated policies and practices for organization and monitored effect.
• Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
• Facilitated training and onboarding for incoming office staff.

• Displayed absolute discretion at handling confidential information.
• Kept detailed track of household and maintenance inventory and schedules.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Maintained appropriate filing of personal and professional documentation.
• · Manage relations with clients, suppliers and contractors
• Answered high volume of phone calls and email inquiries.
• Coordinated events and worked on ad hoc projects.
• Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
• · support the quality system (ISO)
• Screened personal and business calls and directed to appropriate party.
• Promoted team productivity by keeping supplies organized and well-stocked.
• Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
• Used discretion when handling confidential information.
• Filed paperwork and organized computer-based information.
• Led staff and vendors in providing high level of service for owner and guests.

• Provided clerical support to company employees by copying, faxing, and filing documents.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Scheduled appointments and conducted follow-up calls to clients.
• Answered multi-line phone system and enthusiastically greeted callers.

• Submit requests for insurance applications-converters
• Handling incoming and outgoing documents
• System protocol
• Arrange meetings and appointments
• Archiving of documents
• Maintenance and follow the weekly program managers
  
  

• Perform various administrative duties necessary for the operation of the Company.
• Phone calls and handling them when appropriate.
• Design and schedule meetings.
• Addressing the incoming-outgoing mail, faxes, e-mail
• Research and conduct information via phone, services, websites and e-mail
• Issue invoices and receipts
• Contact with customers and suppliers. (Payment-collection)
• Printed and electronic records management
• Management of human resources (capacity building in harmony with the work and organizational requirements, recruitment, training and staff development, time management, booking travel (ticket and hotel),

• Payroll (daily-record overtime wages staff).

• Estimate of quantities in electrical projects (measured distances and routes for the development and submission of tenders).