Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emiliano Di Cesare

Lagonisi,Attiki

Summary

Proactive, highly reliable, and determined individual with experience in Administration, Customer Service, and Telemarketing. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

18
18
years of professional experience
3
3
Languages

Work History

Customer Service Representative

TTEC - Rentalcars.com
5 2024 - 9 2024
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Ensure customer satisfaction and provide professional customer support.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Customer Service Representative

Teleperformance - Netflix - Apple Care - Western Union
11.2021 - 4 2024
  • Provided accurate and appropriate information in response to customer inquiries.
  • Conducting routine tasks as directed, working under clearly defined guidelines.
  • Taking incoming voice calls and chats through live chat /voice site to assist customers with their issues.
  • Followed compliance with company regulations by maintaining the confidentiality of clients' information.

Telephone Interviewer

Teleperformance Italia
01.2021 - 10.2021
  • Gathered data and insights from participants during telephone interviews.
  • Exceeded daily call quotas while maintaining high-quality interactions, ensuring timely project progress.
  • Documented records of call information.
  • Increased response rates by tailoring survey questions to match the interests and needs of individual respondents.
  • Completed surveys by rechecking contact information before ending each call.

Telemarketing Operator

Caribe Marketing Venezia
09.2020 - 12.2020
  • Sales strategies and cordial contact with the customer
  • Planning of sales objectives and prevention of customer objections.
  • Use of dedicated software, Internet, and e-mail.
  • Drafting of team projects for the implementation of sales results.
  • Regularly exceeding sales quota.

Caregiver

Ever Green
03.2020 - 08.2020
  • A dedicated and conscientious care worker
  • Provides assistance for the elderly and those unable to carry out tasks independently.
  • Support and encouragement when dealing with a variety of clients with a vast range of needs.
  • A compassionate and patient approach encourages trust and ensures that the client's dignity is maintained at all times.

Package Driver

UPS
01.2018 - 02.2020
  • Delivery of goods to private customers and companies of various types.
  • Excellent organizational and problem-solving skills.
  • Excellent communication skills.
  • Driving quality, punctuality, and precision.
  • Sorting of goods in the warehouse.

Meter Reader

Search Consultancy
06.2017 - 12.2017
  • Having assigned areas reached with a company car.
  • Dealing with customers door to door on a daily basis.
  • Reading and checking that gas and electricity meters are safe.
  • Recognizing an abnormal output of utilities.

Postman

Royal Mail
01.2008 - 05.2017
  • Mail Sorting.
  • Delivering mail door to door and providing a high level of customer service.
  • Enhanced customer satisfaction through timely and accurate delivery of parcels, packages, and correspondence.
  • Maintained a high level of organization in sorting mail for efficient distribution to various addresses.
  • Supported colleagues during periods of staff shortages or increased workload, exemplifying teamwork and dedication to upholding service standards.

Telephone Interviewer

Continental Research
01.2004 - 12.2007
  • Dealing with customers on a daily basis over the phone and face to face
  • Ensuring the daily target was met by conducting the required number of interviews.
  • Participated actively in continuous professional development programs aimed at enhancing my interviewing skills and knowledge of research methodologies.
  • Successfully completed multiple projects with varying levels of complexity and timelines, consistently meeting deadlines while maintaining a high level of quality in work.

Education

Diploma of Higher Education in Quantity Surveying -

Skills

Good use of pc

Experience in Customer Service and Sales

Timeline

Customer Service Representative

Teleperformance - Netflix - Apple Care - Western Union
11.2021 - 4 2024

Telephone Interviewer

Teleperformance Italia
01.2021 - 10.2021

Telemarketing Operator

Caribe Marketing Venezia
09.2020 - 12.2020

Caregiver

Ever Green
03.2020 - 08.2020

Package Driver

UPS
01.2018 - 02.2020

Meter Reader

Search Consultancy
06.2017 - 12.2017

Postman

Royal Mail
01.2008 - 05.2017

Telephone Interviewer

Continental Research
01.2004 - 12.2007

Customer Service Representative

TTEC - Rentalcars.com
5 2024 - 9 2024

Diploma of Higher Education in Quantity Surveying -

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Emiliano Di Cesare