Emmanouela Mentoudaki
Heraklion,91
Summary
A proven track record in sales strategies and team leadership. Expert in enhancing customer engagement and implementing effective loss prevention measures. Skilled in mentoring staff and fostering a collaborative environment, resulting in improved performance and increased profitability.
Experienced with staff supervision, inventory management, and customer service excellence. Utilizes effective communication and problem-solving abilities to ensure smooth store operations. Track record of fostering collaborative and productive work environment.
Overview
10
10
years of professional experience
Work History
Deputy Store Manager
Kotsovolos, Dixons Carphone
01.2022 - Current
- Developed and implemented strategies to increase sales and profitability.
- Implemented loss prevention measures to minimize shrinkage and protect store assets.
- Facilitated seamless communication between departments within the store operations resulting in improved collaboration.
- Assisted in the recruitment process by conducting interviews, evaluating candidates, and making hiring recommendations.
- Ensured compliance with all safety regulations and protocols by conducting routine inspections and training sessions for employees.
Telesales Representative
Vodafone
11.2016 - 05.2027
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Increased sales by effectively identifying customer needs and presenting tailored solutions.
- Overcame objections using friendly, persuasive strategies.
- Strengthened brand reputation by delivering exceptional service during each interaction with clients.
- Optimized productivity levels, setting personal goals for daily calls made and deals closed successfully.
- Provided valuable feedback to management regarding customer concerns and market trends, contributing to the ongoing improvement of company strategies.
- Reduced call handling time by quickly resolving customer issues and addressing concerns professionally.
- Promoted high-quality products confidently knowing they would meet customer''s expectations based on thorough research conducted beforehand.
Teamleader
Kotsovolos, Dixons Carphone
08.2019 - 01.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
Salesperson
Kotsovolos
07.2019 - 08.2019
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Expanded customer base through targeted prospecting and networking efforts.
Promo Merchandiser
MLS
05.2019 - 07.2019
- Boosted in-store product visibility by strategically placing promotional materials and merchandise displays.
- Improved visual appeal of store layouts by utilizing creative merchandising techniques and attention-grabbing displays.
- Worked closely with marketing teams to develop innovative strategies for maximizing exposure of featured products at retail locations.
- Enhanced customer engagement through interactive product demonstrations and knowledgeable presentations.
Customer Service Representative
COSMOTE
11.2017 - 03.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Telesales Agent
Mellon Technologies
06.2017 - 09.2017
- Retained existing customers by providing exceptional service, staying informed on product updates, and offering tailored solutions based on individual needs.
- Demonstrated adaptability in adjusting sales tactics according to changes in market trends or shifts in target demographics.
- Managed time efficiently during work hours, prioritizing tasks that directly contributed to achieving sales objectives.
- Maintained excellent relationships with supervisors and other stakeholders through open communication channels, contributing positively to team dynamics.
Education
GED -
FIN & BUSINESS MANAGEMENT EXECUTIVE IN SHIPPING
Piraeus, Greece09-2018
Bachelor of Administrative Studies - German Language And Literature
GERMAN LANGUAGE & LITERATURE
EKPA09-2017
Skills
- Store operations
- Team management
- Employee motivation
- Sales strategies
- Problem-solving
- Customer service
- Customer service and engagement
- Customer relations
- Relationship building and management
- Team building and leadership
- Goals and performance
- Store organization
- Store opening and closing
- Staff management
- Issue resolution
- New hire training
- Mentoring and coaching
- Shift scheduling
- Performance evaluations
Languages
English
Bilingual or Proficient (C2)
German
Advanced (C1)
Additional Information
COMPUTER SKILLS:
INTERNET
EXCEL
OUTLOOK
MICROSOFT OFFICE
ACCESS
POWERPOINT
Timeline
Deputy Store Manager
Kotsovolos, Dixons Carphone
01.2022 - Current
Teamleader
Kotsovolos, Dixons Carphone
08.2019 - 01.2022
Salesperson
Kotsovolos
07.2019 - 08.2019
Promo Merchandiser
MLS
05.2019 - 07.2019
Customer Service Representative
COSMOTE
11.2017 - 03.2018
Telesales Agent
Mellon Technologies
06.2017 - 09.2017
Telesales Representative
Vodafone
11.2016 - 05.2027
GED -
FIN & BUSINESS MANAGEMENT EXECUTIVE IN SHIPPING
Bachelor of Administrative Studies - German Language And Literature
GERMAN LANGUAGE & LITERATURE
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