EMMANOUIL KARAVLIDIS
Athens
Summary
Resourceful with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
General Manager - Buyer in Chief
Dtales Concept Stores
03.2014 - Current
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
- Listened attentively to client feedback and worked with product development team to introduce new services.
Hotel General Manager
Carbonaki Hotel 3*
05.2022 - 10.2022
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Supervised team of 2 front desk agents and helped to resolve issues arising during shifts.
- Established internal databases and record management systems to enhance accuracy and integrity of documentation and data.
- Prepared bills for customers and delivered to rooms on day of check-out.
- Provided exceptional service and assistance to guests upon check-in.
- Increased customer service ratings through personable service.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Oversaw day-to-day operations of 22-room hotel with staff of 6 employees.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Front Desk - Reservation Manager
Carbonaki Hotel 3*
05.2021 - 10.2021
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Handled billing information over phone.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Worked closely with front desk to achieve full occupancy of property.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Utilized Hotelizer to input all key data into hotel's database system.
Front Desk - Receptionist
Carbonaki Hotel 3*
06.2020 - 08.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
Education
Master in International Law And Human Rights - International Law - Human Rights - European Union
Panteion University
Athens, Greece06.2024
Bachelor of International Studies - International Relationships - Diplomacy
Panteion University - International Studies
Athens, Greece10.2012
Skills
- Salesforce Training
- Internal Auditing
- Payment Collecting
- Business Development
- Verbal and Written Communication
- Administrative Oversight
- Expense Control
- Business Negotiation
- Account Management
- Managing Multiple Tasks
- Reporting
- Networking Skills
- Accounts Payable and Accounts Receivable
- Excellent Communication Skills
- Customer Relationship Management
- Client Relations
- Account Servicing Skills
Websites
Languages
Greek
Native language
English
Proficient
C2
French
Upper intermediate
B2
Spanish
Beginner
A1
Timeline
Hotel General Manager
Carbonaki Hotel 3*
05.2022 - 10.2022
Front Desk - Reservation Manager
Carbonaki Hotel 3*
05.2021 - 10.2021
Front Desk - Receptionist
Carbonaki Hotel 3*
06.2020 - 08.2020
General Manager - Buyer in Chief
Dtales Concept Stores
03.2014 - Current
Master in International Law And Human Rights - International Law - Human Rights - European Union
Panteion University
Bachelor of International Studies - International Relationships - Diplomacy
Panteion University - International Studies
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