Emmanouil Mechmetis
Store Manager
Athens,I
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Store Manager
Mon Kooloor
05.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Food and Beverage Assistant
Trattoria Plaka
03.2023 - Current
- Utilized strong communication skills to relay customer needs clearly between front-of-house staff and the kitchen team.
- Maintained a clean and organized dining area, ensuring the highest level of sanitation and hygiene standards were met.
- Contributed to menu development by providing input on popular dishes and identifying potential areas for improvement or innovation.
- Successfully juggled multiple tasks and priorities in a high-pressure environment, consistently maintaining a professional demeanor and high-quality service.
- Provided comprehensive training to new team members, fostering a collaborative work environment focused on guest satisfaction.
- Promoted teamwork among staff by coordinating tasks efficiently during peak service times, ensuring smooth operations.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
Store Manager
Peter's Ice Cream Plaka
03.2023 - 03.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Trained and guided team members to maintain high productivity and performance metrics.
Store Manager
362 Grocery Super Market
10.2020 - 05.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Head Waiter
Cocomat Hotel ( 5 Stars)
09.2019 - 10.2020
- Greeted new customers, discussed specials, and took drink orders.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Managed food resources, memorized orders, and coordinated customer service.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
Fine Dining Server
Hera Hotel (4 Stars)
04.2018 - 11.2018
- Actively participated in staff meetings and training sessions to stay current on industry trends, elevating the overall fine dining experience for guests.
- Showcased extensive knowledge of menu items, offering adept recommendations to suit individual preferences.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Trained new servers on fine dining etiquette and company standards, improving overall team performance.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Handled guest complaints professionally, resulting in satisfied customers and repeat business.
- Ran food from chefs to guest tables with dishes that required special serving techniques.
- Assisted in maintaining inventory levels, ensuring adequate stock for optimal restaurant operations.
Buffet Server
Athenaeum Grand Hotel (4 Stars)
09.2017 - 03.2018
- Improved guest comfort and satisfaction through personalized service and support.
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
- Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
- Ordered food supplies at end of shift for next day delivery by suppliers.
- Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
- Replenished hot and cold food table and stocked beverage dispensers, plates and utensils and ice supply.
- Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
Head Waiter
2 MAZI Restaurant
05.2017 - 10.2017
- Greeted new customers, discussed specials, and took drink orders.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Managed food resources, memorized orders, and coordinated customer service.
- Trained staff members on use of POS system.
- Organized special events and private parties at the restaurant, coordinating menus, staffing, decorations, and entertainment as needed.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
Fine Dining Server
All Senses Gastronomy
09.2016 - 05.2017
- Actively participated in staff meetings and training sessions to stay current on industry trends, elevating the overall fine dining experience for guests.
- Showcased extensive knowledge of menu items, offering adept recommendations to suit individual preferences.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Increased sales significantly by upselling higher-end products to customers.
Trainee
GH ATTIKOS Restaurant
05.2016 - 10.2016
- Learned new materials, processes, and programs quickly.
- Shadowed senior team members to learn all related jobs and tasks.
- Attended training courses to build understanding of processes, techniques, and industry.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Supported departmental tasks to increase understanding of industry processes.
- Promoted positive collaboration among trainees, encouraging teamwork and problem-solving skills.
- Interacted with customers under supervision to support operational objectives.
- Collaborated with employees from various backgrounds.
Education
Bachelor of Science - Business Management
University Of Bolton
Manchester Uk 04.2001 -
2 Level - Wines & Spirits
WSET London
London, Uk 04.2001 -
Vocational Institution - Hotel And Tourism Management
Institute of Tourism And Hotel Management
Athens, Greece 04.2001 -
Skills
- Customer Service Management
- Employee Training
- Store Merchandising
- Team Development
- Retail Inventory Management
- Store operations
- Team Leadership
- Risk Management
- Customer Relations
- Customer Service
Timeline
Store Manager
Mon Kooloor
05.2023 - Current
Food and Beverage Assistant
Trattoria Plaka
03.2023 - Current
Store Manager
Peter's Ice Cream Plaka
03.2023 - 03.2024
Store Manager
362 Grocery Super Market
10.2020 - 05.2023
Head Waiter
Cocomat Hotel ( 5 Stars)
09.2019 - 10.2020
Fine Dining Server
Hera Hotel (4 Stars)
04.2018 - 11.2018
Buffet Server
Athenaeum Grand Hotel (4 Stars)
09.2017 - 03.2018
Head Waiter
2 MAZI Restaurant
05.2017 - 10.2017
Fine Dining Server
All Senses Gastronomy
09.2016 - 05.2017
Trainee
GH ATTIKOS Restaurant
05.2016 - 10.2016
Bachelor of Science - Business Management
University Of Bolton
04.2001 -
2 Level - Wines & Spirits
WSET London
04.2001 -
Vocational Institution - Hotel And Tourism Management
Institute of Tourism And Hotel Management
04.2001 -
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