Summary
Overview
Work History
Education
Skills
Trainingseminars
References
Timeline
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Konstantina Gkrekou

Summary

An organised, results-oriented Customer Service Professional with an excellent track record of significantly increasing service quality, sales and customer base. Outstanding communication, relationship-building and influencing skills; competent in building customer relationships which inspire confidence and loyalty. A highly efficient individual with experience, able to adapt well to new environments and learn new processes quickly to achieve outstanding results. Strong ability to multi-task and prioritise, and able to organise, train and monitor teams. Seeking a new, challenging role.

Overview

12
12
years of professional experience

Work History

Logistics Project Coordinator

Epafos
06.2017 - 02.2020
  • Work with Project Manager to execute on key project activities
  • Support the project team in their daily activities
  • Provide administrative support
  • Track the final product shipment according to customer requirements
  • Keep records and prepare reports of warehouse stock and orders
  • Set up template for billing and project reports
  • Monitoring credit status and balances
  • Responsible for all project files relating to truck/rail, sea, and air, barge inbound and outbound
  • Ensure that clients are kept well informed on their files (eprocurement.gov.gr).

Customer Service in Technical Department

CPI AE
06.2017 - 02.2020
  • Invoicing
  • Direct inbound or Outbound logistics Operation, such as transportation or warehouse activities, safety performance, or logistics quality management
  • Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues
  • Delivers an excellent customer experience, helping customers choose the right product and/or service for their requirements
  • Maintain metrics, reports, process documentation, customer service logs, or training or safety records
  • Conducts problem solving and troubleshooting
  • Provides technical help to colleagues if required
  • Guidance of the users to support them in becoming more productive
  • Achieves personal and store KPIs, consistently exceeding key performance indicators, and individual and store targets
  • Evaluation of the systems' problems to recommend enhancements.

Customer Sales Advisor (Eurobank Efg, Household Lending Sevices)

Mellon Group of Companies
05.2013 - 03.2015
  • Took inbound calls, dealt with questions efficiently and effectively and input data into ICT systems
  • Gave customers the correct advice, and after understanding their needs, up-sold services and turned objections into sales opportunities
  • Cold-called customers to up-sell services
  • Worked to ensure all individual and team targets were met
  • Used tact and discretion to discuss customers’ estates to ascertain whether probate was required
  • Developed a number of incentives for team members to achieve targets.

Customer Service & Sales Advisor

Adecco Group
05.2008 - 02.2012
  • A member of Adecco team, I participated in various projects such as: Alpha Bank (cards), Cyta (Telephony & Internet), Oriflame (Cosmetics).

Education

Βusiness and Administration -

Institute of Vocational Training (ΙΕΚ)
08.2007

Skills

  • Customer service
  • Product knowledge
  • Problem solving
  • Documentation skills
  • Phone skills
  • Listening
  • Resolving conflict
  • Analyzing information
  • Multitasking
  • It Skills
  • Microsoft Office (PowerPoint, Word, Excel)
  • ERP systems
  • Entersoft, Dell (Sap & Crm), Lenovo(Crm), Asus (Crm)

Trainingseminars

  • Plastic Money Management: Credit Card, Debit Card
  • Planning, Organising & Controlling Projects

References

REFERENCES ON REQUEST

Timeline

Logistics Project Coordinator

Epafos
06.2017 - 02.2020

Customer Service in Technical Department

CPI AE
06.2017 - 02.2020

Customer Sales Advisor (Eurobank Efg, Household Lending Sevices)

Mellon Group of Companies
05.2013 - 03.2015

Customer Service & Sales Advisor

Adecco Group
05.2008 - 02.2012

Βusiness and Administration -

Institute of Vocational Training (ΙΕΚ)

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Konstantina Gkrekou