Summary
Overview
Work History
Education
Skills
Timeline
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Emmanouil Georgios Lykoskoufis

Emmanouil Georgios Lykoskoufis

Ariline Pilot
Kifissia

Summary

Dynamic and self-motivated Commercial Airline Pilot with Aegean Airlines, adept at problem-solving and effective communication. Proven track record in troubleshooting in-flight issues and enhancing team collaboration. Committed to continual improvement and skilled in time management, ensuring operational excellence and customer satisfaction.

Overview

6
6
years of professional experience
4
4
Languages

Work History

Commercial Airline Pilot

Aegean Airlines
09.2019 - 05.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Troubleshot in-flight mechanical and operational issues and restored functionality.

Technical Support Assistant

Kaspersky
10.2020 - 12.2020
  • Collaborated with cross-functional teams to identify recurring issues, leading to improved product quality.
  • Responded to customer inquiries and provided technical assistance over phone.
  • Developed comprehensive support documentation, simplifying issue resolution for both customers and colleagues.
  • Navigated multiple systems simultaneously during customer interactions, ensuring accurate information was provided at all times.
  • Coordinated with sales representatives regarding potential upgrades or replacements for dissatisfied customers when necessary.
  • Researched and identified solutions to technical problems.
  • Generated reports to track performance and analyze trends.
  • Increased first-call resolution rates with thorough knowledge of product specifications and common issues.
  • Managed escalated cases effectively, collaborating with senior technicians to resolve complex problems quickly.

Education

Commercial Airline Pilot Licence - Aviation

Egnatia Aviation
Kavala, Greece
04.2001 -

Skills

Time management

Problem-solving abilities

Multitasking

Self motivation

Adaptability and flexibility

Crew resource management

Effective communication

Team collaboration

Active listening

Team building

Analytical thinking

Relationship building

Task prioritization

Professionalism

Timeline

Technical Support Assistant

Kaspersky
10.2020 - 12.2020

Commercial Airline Pilot

Aegean Airlines
09.2019 - 05.2025

Commercial Airline Pilot Licence - Aviation

Egnatia Aviation
04.2001 -

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