Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Interests
Timeline
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Emmanuel Sifniotis

Emmanuel Sifniotis

Sales Executive
Thessaloniki

Summary

Dedicated and personable Business and Sales Professional with broad experience in sales, customer support and business development roles over the last 10 years. Innate ability to develop and maintain relationships built on a foundation of loyalty and trust. Self motivated with a drive for success through continual self-development and a constant goal of positive results which promote business growth. My last two roles have seen me lead the complete restructure of an outdated hotel's image, before laying the foundation for the expansion into the EU market at TaskUs as the inaugural member of the EU Spotify Ads sales team, whilst constantly reaching and exceeding optimistic targets.

Overview

17
17
years of professional experience
9
9
years of post-secondary education
2
2
Languages

Work History

Sales Executive for Spotify

TaskUs
Thessaloniki
03.2021 - Current
  • Initiation of discovery (video) calls to identify client needs, offer suitable solutions, and make a connection as their first point of contact.
  • CRM management of incoming leads, accounts, sales funnels and all daily tasks.
  • Ongoing and active account management to maintain connections and promote up-sells.
  • Personalised account management and next-level customer support to help build strong relationships with clients.
  • Identification and matching of the best solution for each client, setting up of proposals and pitching solutions as a trusted Spotify Ads expert, including recommendations on budget distribution.
  • Integral part of daily team meetings as a founding team member always offering help and support, laying the foundation for an amazing culture within the team which continues to this day.
  • Always happy to propose ideas that may resolve problems, improve operations and provide exceptional service.
  • Excellent attendance and performance record.

Hotel Operations Manager

Hotel Prestige
Thessaloniki
04.2012 - 04.2020
  • Grew the hotel's revenue with immediate impact during the extremely difficult period of Greece's economic crisis.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Oversaw day-to-day operations of a 44-room hotel over an eight year period with staff of up to 15 employees.
  • Supervised team of 6 front desk agents and helped to resolve issues arising during shifts.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Freelance Finished Artist

Self-employed
Sydney
06.2008 - 04.2012
  • Worked directly with some of Sydney's best agencies and brands including Kellogg's, Sanitarium, Berri, Sony
  • Actively listened to customers' requests, confirming full understanding before addressing concerns and delivering artwork.
  • Upheld the highest standards of artwork using predominantly Adobe's Creative Suite of Photoshop and Illustrator.
  • Emphasis on punctuality due to the inherently tight deadlines of the printing industry.
  • Proved extremely successful working in a fast-paced industry.

Senior Artwork Manager

Vibe Integrated Creative
Sydney
02.2007 - 03.2008
  • Rebuilt complex concept art for branding and packaging into press-ready files for bluechip clients including Kohler, Unilever & Green's Foods Australia.
  • Implemented pre-press processes to apply pre-press settings on the fly to ensure a more efficient workflow.
  • Maintained open and constant communication with key stakeholders and the production team within sister company iMS to maintain efficiency and minimise errors.
  • Developed and applied a unique and innovative method for working with DCS files within Adobe Photoshop to enable a non-destructive process to the original files.

Senior Pre-press Operator

Integrated Marketing Solutions (iMS)
Sydney
04.2004 - 02.2007
  • Artwork and pre-press application on branding and packaging for clients including Uncle Toby's, Kellogg's, Cadbury, Colgate-Palmolive, Green's Foods Australia

Education

High School Diploma -

Sefton (Selective) High School
Sydney, Australia
02.1991 - 12.1996

Trade Certificate - Graphic Arts And Pre-press

TAFE NSW
Sydney, Australia
02.1998 - 12.2000

Certificate III - Marketing

TAFE NSW
Sydney, Australia
02.1998 - 12.1998

Skills

Salesforce proficiency

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Accomplishments

  • Husband and father of 3 beautiful children.
  • Creator of a popular Youtube channel with over 200k subscribers.
  • Achieved a medal-winning performance in a Graphic Communication Workskill competition.

Software

Adobe Illustrator

Adobe Photoshop

Adobe Acrobat

Google Workspace

Microsoft Office

MacOS

Interests

Fishing

Travelling

Tech

History

Art

Timeline

Sales Executive for Spotify

TaskUs
03.2021 - Current

Hotel Operations Manager

Hotel Prestige
04.2012 - 04.2020

Freelance Finished Artist

Self-employed
06.2008 - 04.2012

Senior Artwork Manager

Vibe Integrated Creative
02.2007 - 03.2008

Senior Pre-press Operator

Integrated Marketing Solutions (iMS)
04.2004 - 02.2007

Trade Certificate - Graphic Arts And Pre-press

TAFE NSW
02.1998 - 12.2000

Certificate III - Marketing

TAFE NSW
02.1998 - 12.1998

High School Diploma -

Sefton (Selective) High School
02.1991 - 12.1996

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Emmanuel SifniotisSales Executive