Enerta Tsanai Or Canaj

• Expedited ticketing procedures for quicker processing times and reduced wait times for customers at the counter.
• Streamlined baggage handling for improved on-time departures and minimized lost luggage occurrences.
• Managed gate assignments and updated flight information, keeping passengers well-informed of changes in a timely manner.
• Upheld strict compliance to security protocols while checking travel documents at departure gates to ensure passenger safety.

• Boosted customer loyalty with personalized assistance and proactive problemsolving.
• Increased overall sales by offering targeted upsells and cross-sells based on customer needs assessment.
• Led regular team meetings focused on performance monitoring, goal-setting, and continuous improvement initiatives.
• Assisted customers in navigating online platforms for optimal user experiences, leading to increased engagement levels across digital channels.

Administrative Assistant

Duties:

Answering phones and Customer office

Responsible for office supplies

Responsible for Booking Appointments

Responsible for Patient's Health Insurance