Hi, I’m
Eriona Gjika
Athens,Greece
Summary
Proven track record in enhancing customer satisfaction and retention at Vodafone through excellent service and effective problem-solving. Adept in document management and fostering team collaboration, I've significantly improved back-office operations. My ability to maintain composure under pressure and drive results through both analytical and interpersonal skills has consistently contributed to my teams' successes.
Overview
2021
years of professional experience
2
Languages
Work History
Vodafone
Customer Service
Job overview
- Delivered exceptional customer service, addressing client inquiries and resolving issues promptly.
- Collaborated with customer service team to achieve seamless customer experience.
- Delivered exceptional customer service, addressing client inquiries and resolving issues promptly.
- Provided excellent customer service, addressing concerns and resolving issues promptly.
- Provided excellent customer service, resolving concerns promptly and professionally.
- Exercised composure under pressure and in escalated customer service scenarios.
- Increased client retention through proactive communication and excellent customer service.
- Coached call center staff through challenging customer service issues.
- Achieved individual sales goals and customer service goals.
- Increased client retention through exceptional customer service and prompt communication.
SelectaAlbania
Back Office Assistant
12.2017 - 12.2020
Job overview
- Collaborated closely with other administrative staff members to ensure seamless coordination of essential back-office functions.
- Provided timely support to various departments, ensuring smooth daily operations and increased productivity.
- Streamlined document management processes through proper file organization techniques which led to improved workflow between departments.
Facile.itAlbania
Consulente
01.2013 - 12.2014
Job overview
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Enhanced communication among team members to foster collaborative and supportive work environment.
IDSAlbania
Operator
01.2012 - 08.2012
TeleperformanceAlbania
Operator
01.2012 - 08.2012
Education
Polytechnic University of TiranaAlbania
Bachelor Of Information Technology from Engineering of Telecomunciation
05.2013
Skills
Retail materials management
Document management
Report analysis
Filing and data archiving
Sorting and labeling
Timeline
Back Office Assistant
Selecta
12.2017 - 12.2020
Consulente
Facile.it
01.2013 - 12.2014
Operator
IDS
01.2012 - 08.2012
Operator
Teleperformance
01.2012 - 08.2012
Customer Service
Vodafone
Polytechnic University of Tirana
Bachelor Of Information Technology from Engineering of Telecomunciation