Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ervina Soulai

Maritime Administration & Economics
Lagonisi,Athens

Summary

Adept at enhancing customer experiences and streamlining operations, I honed my skills in food handling and customer service at Everest and Starbucks. My proactive approach led to maintaining high safety standards and improving sales through personalized service. Skilled in cooking and organization, I excel in fast-paced environments, consistently delivering quality and efficiency. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.

Overview

4
4
years of professional experience

Work History

Cook /barista

Everest
06.2023 - Current
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared food items in compliance with recipes and portioning control guidelines.

Barista/Cashier

Starbucks
02.2023 - 05.2023
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Waitress

En Plo
05.2022 - 11.2022
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.

Babysitter

Private Employers
06.2021 - 04.2022
  • Communicated positively with children and guardians.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Played games, worked on puzzles, and read books to young children.
  • Maintained a clean and organized environment to ensure the well-being of children under care.

Trainee

Prima Corporations SA
03.2020 - 08.2020
  • Learned new materials, processes, and programs quickly.
  • Shadowed senior team members to learn all related jobs and tasks.
  • Attended training courses to build understanding of processes, techniques, and industry.
  • Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.

Education

GED -

IEK OMIROS
Athens, Greece
04.2001 -

Skills

Cooking

Food handling

Grilling

Customer Service

Frying

Supply Restocking

Cleaning and organization

Languages

Albanian, Greek, English
Native language
English
Proficient
C2
Greek
Proficient
C2
Albanian
Proficient
C2

Timeline

Cook /barista

Everest
06.2023 - Current

Barista/Cashier

Starbucks
02.2023 - 05.2023

Waitress

En Plo
05.2022 - 11.2022

Babysitter

Private Employers
06.2021 - 04.2022

Trainee

Prima Corporations SA
03.2020 - 08.2020

GED -

IEK OMIROS
04.2001 -

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Ervina SoulaiMaritime Administration & Economics