Esmeralda Selimaj
Summary
Offering strong interpersonal skills and keen ability to learn and adapt quickly within dynamic work environment. Brings focus on operational efficiency and customer satisfaction, with hands-on experience in managing schedules and resources. Ready to use and develop organizational and leadership skills.
Developed leadership and problem-solving skills in fast-paced retail environment, managing daily operations and team performance. Excelled in customer service and inventory management, ensuring smooth store functioning and high customer satisfaction. Seeking to transition these skills to new, challenging role in different field.
Overview
1
1
year of professional experience
Work History
Barista
Mucca Caffe
10.2022 - 01.2024
- Trained new baristas on beverage preparation and customer service protocols.
- Monitored cash handling procedures, ensuring accuracy in transactions and deposits.
- Coordinated staff schedules to optimize coverage during high-volume periods.
- Resolved customer complaints promptly, maintaining brand loyalty and trust.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
Assistant Manager
Gigi Burger Bar
10.2022 - 01.2024
- Result-driven Assistant Manager with three years of experience in the hospitality industry.
- Proven track record of improving operational efficiency and teamworking.
- Skilled in managing teams, fostering collaboration, and enhancing employee performance.
- Assisted in managing daily operations to enhance team productivity and service quality.
- Implemented process improvements that streamlined communication between departments.
- Resolved customer inquiries and complaints, fostering a positive service environment.
Education
Vocational High School Level 4 Diploma - Employee of management and financial services
EPAL Dionysou "Zinon"
Athens06.2019
Certificate of Completion - Marketing Skills, Communication and Teamworking
Scuola Radio Elettra srl
Citta Di Castello05.2018
Skills
- Multitasking
- Training
- Communication skills
- Interpersonal skills
- Organization
- Conflict resolution
- Computer skills
- Adaptability
- Flexibility
- Time management
Languages
Greek
Bilingual or Proficient (C2)
English
Advanced (C1)
Albanian
Bilingual or Proficient (C2)
Timeline
Barista
Mucca Caffe
10.2022 - 01.2024
Assistant Manager
Gigi Burger Bar
10.2022 - 01.2024
Certificate of Completion - Marketing Skills, Communication and Teamworking
Scuola Radio Elettra srl
Vocational High School Level 4 Diploma - Employee of management and financial services
EPAL Dionysou "Zinon"
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