When I’m not working I enjoy travelling around the world learning about new cultures , languages and getting to know new people
Esmeralda Tsaousi
Chef
Athens,Greece
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level , at any customer service job position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
4
4
Languages
Work History
Business Owner
Esme’s Beer Garden
Zakynthos , Greece
04.2023 - 11.2023
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Oversaw and improved deliveries through proactive coordination of Dailey
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and motivated employees to perform daily business functions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
Chef De Cuisine
Il Gusto Italian Restaurant
Zakynthos , Greece
04.2021 - 11.2022
- Created menus and designed corresponding recipes for Il Gusto Italian restaurant
- Created menus and designed corresponding recipes for Business Name.
- Hired, managed, and trained kitchen staff.
- Scheduled and supervised all kitchen employees such as dishwashers and waiters.
- Arranged for kitchen equipment maintenance and repair when needed.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
Volunteer
African Impact
Mozambique , Africa
01.2021 - 02.2021
- Used strong interpersonal communication skills to convey information to others.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Assistant Sous Chef
Hotel Contessina
Zakynthos, Greece
04.2020 - 11.2020
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Opened and closed seating sections according to volume of guests.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Took initial drink orders and relayed information to wait or bar staff.
- Promoted business loyalty by fostering positive customer relationships.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
- Planned and directed high-volume food preparation in fast-paced environment.
- Maintained up-to-date knowledge of current culinary trends and techniques.
Car Rental Agent
Zanteway Rentals And Travel Agency
Zakynthos, Greece
04.2019 - 11.2019
- Managed multiple tasks in high-volume environment.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Provided callers with product and customer service information to foster brand loyalty.
- Handled insurance and liability issues by coordinating with insurance companies and managing claims.
- Delivered goods and products to customer on time and in excellent condition.
- Checked vehicles for adequate supply of fuel, oil and other necessary fluids.
- Remained calm and poised in emergent situations.
- Communicated with passengers regarding estimated time of arrival.
- Helped passengers with luggage, collected fares and politely answered questions.
- Followed applicable traffic regulations and traffic laws.
- Drove VIPs to corporate events and meetings.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Responded with ease to sudden changes in routes and schedules.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
Junior Sous Chef
Veggie Bar
Melbourne , Australia
01.2019 - 03.2019
- Ordered food items for upcoming events per sous chef request.
- Planned and directed high-volume food preparation in fast-paced environment.
- Oversaw cleanliness of each station in kitchen.
- Successfully completed kitchen product inventory as assigned.
Travel Agent Assistant
Zante Magic Tours
Zakynthos, Greece
04.2018 - 10.2018
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Collaborated with colleagues to create and promote special travel packages.
- Followed up with customers to increase customer service with travel plans.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Cashier
Super Market Services
Athens , Greece
12.2017 - 03.2018
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Used POS system to enter orders, process payments and issue receipts.
Waitress
Planos Beach Hotels
Zakynthos, Greece
05.2017 - 10.2017
- Greeted new customers, discussed specials, and took drink orders.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Barista
Todayslicius Coffee Shops
Thessaloniki, Greece
11.2016 - 03.2017
- Controlled line and crowd with quick, efficient service.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils, and seating areas daily.
- Operated espresso machines and commercial coffee brewers to create beverages.
Bartender Assistant
Zante Callinica Hotel
Zakynthos, Greece
05.2016 - 10.2016
- Restocked ice, condiments, and snacks.
- Delivered food to customers at bar and tables.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Education
Culinary Arts -
La Chef Levi
Thessaloniki, Greece 10.2014 - 10.2016
Skills
Knowledge of health and safety regulations
Accomplishments
- Supervised team of 10 staff members.
Additional Information
Recently attempted to open my own business, a small successful gastro bar located on the Greek island called Zakynthos. My family members will run Esme’s beer garden as I’m ready to move forward and get more knowledge.
As a well rounded enthusiastic person, who through the past fifteen years has gained skills from many customer facing roles i am always courteous and available to provide what the client is looking for even before they know they want it.
I possess the commitment and expertise needed to ensure an outstanding guest experience in any role i’m presented with.
Interests
Always seeking knowledge, so on my free time i join different types courses
Sports enthusiastic
Timeline
Business Owner
Esme’s Beer Garden
04.2023 - 11.2023
Chef De Cuisine
Il Gusto Italian Restaurant
04.2021 - 11.2022
Volunteer
African Impact
01.2021 - 02.2021
Assistant Sous Chef
Hotel Contessina
04.2020 - 11.2020
Car Rental Agent
Zanteway Rentals And Travel Agency
04.2019 - 11.2019
Junior Sous Chef
Veggie Bar
01.2019 - 03.2019
Travel Agent Assistant
Zante Magic Tours
04.2018 - 10.2018
Cashier
Super Market Services
12.2017 - 03.2018
Waitress
Planos Beach Hotels
05.2017 - 10.2017
Barista
Todayslicius Coffee Shops
11.2016 - 03.2017
Bartender Assistant
Zante Callinica Hotel
05.2016 - 10.2016
Culinary Arts -
La Chef Levi
10.2014 - 10.2016
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