Summary
Overview
Work History
Education
Skills
Timeline
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Eva Papadaki

Nafplion

Summary

Dedicated in customer service with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Engaging with customers marketing and sales has been my work form 3 years now. I am looking to expand my career by working from the internet. I sure am a perfect add in anyone's team simply because i work hard, fast and things get done right.

Overview

2
2
years of professional experience

Work History

Front Desk Receptionist, Visa Department

Aris Hotel
06.2023 - 10.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Collected room deposits, fees, and payments.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Engaged with customers, answered general questions, gathered nature of visit and directed to specific offices.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Restaurant organization
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • ability to work perfectly under stress
  • Punctuality and responsibility
  • full season

Pool Bartender

Aretousa Hotel
06.2022 - 09.2022
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
  • Built relationships with vendors to manage orders and negotiate costs.

Hotel Front Desk Receptionist

King Minos
06.2021 - 11.2021
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Monitored staff performance and provided feedback and guidance.
  • Welcomed customers and checked them into their rooms
  • Supervising the pool bar and the restaurant
  • trained possible candidates for jobs inside the hotel
  • Created a comfortable inviroment for the customers
  • handled complains and wants
  • worked under preassure

Education

High School Diploma -

4o Lykeio Kallitheas
Athens
06.2023

Skills

  • Call Routing
  • Cash Handling
  • work under stress
  • Fluent english
  • Native Greek speaker
  • Student in german and italian
  • Problem solving
  • Structured personality
  • Punctuality
  • Responsibility
  • Smart
  • Resourceful
  • Able to work as a team
  • Able to train other people
  • Very Good communication skills
  • Organized
  • Hard-working

Timeline

Front Desk Receptionist, Visa Department

Aris Hotel
06.2023 - 10.2023

Pool Bartender

Aretousa Hotel
06.2022 - 09.2022

Hotel Front Desk Receptionist

King Minos
06.2021 - 11.2021

High School Diploma -

4o Lykeio Kallitheas

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Eva Papadaki