Summary
Overview
Work History
Education
Skills
Michigan ECPE Diploma
Additional Information
Timeline
Generic

Evangelia Azampi

Thessaloniki

Summary

Resourceful Travel Consultant passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Extensive career in hospitality working with clients pursuing unique vacation adventures. Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.

Overview

17
17
years of professional experience

Work History

Travel Agent

Sunflight
01.2022 - 06.2024
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
  • Assisted clients in obtaining necessary visas or other documentation required for international travel, navigating complex regulations efficiently to avoid delays.
  • Developed strong relationships with suppliers, securing exclusive deals and discounts for clients.
  • Utilized travel planning software to efficiently manage bookings and itineraries.
  • Provided emergency travel assistance, offering peace of mind and support to clients during their journeys.
  • Customized group travel packages that met diverse needs and interests, leading to successful and memorable trips.
  • Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
  • Implemented automated office systems, optimizing client and data communications as well as records management.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Helped senior managers make effective decisions based on current and accurate reporting.
  • Resolved financial inconsistencies through collection of outstanding fees, management of refunds and delivery of travel documentation.
  • Discussed security issues and protocols with individuals traveling to highly insecure countries or areas.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Collaborated with colleagues to implement best practices across department and exceed team goals.

Secretary to the General Manager

Ye-Ge Ltd
01.2021 - 10.2021
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Composed and proofread memos, letters and reports to verify error-free communication.
  • Performed research to collect and record industry data.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Conducted invoicing and investigated accounts receivables discrepancies.

Front Desk Receptionist

Telioni Hotel
07.2016 - 12.2018
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Used internal software to process reservations, check-ins and check-outs.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Updated customer accounts with add-on room charges, minibar use and room service bills.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Collected room deposits, fees and payments.
  • Maintained transaction security by verifying payment cards against identification.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Monitored office supplies by checking inventory and placing orders.
  • Planned coverage needs and organized services to support incoming special events.
  • Protected guest valuables with main safe or in individual boxes to maximize security.

Reception Manager

Di Tania Hotel
01.2013 - 07.2016
  • Confirmed appointments, communicated with clients and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Supported various administrative duties by proofreading, transcribing and invoicing.
  • Answered central telephone system and directed calls accordingly.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Resolved customer problems and complaints.
  • Answered and quickly redirected large volume of calls on central system.
  • Received and routed business correspondence to correct departments and staff members.
  • Corresponded with clients through email, telephone or postal mail.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Maintained building security by monitoring logbook and issuing visitor badges.

Travel Agent Intern

Domino Holidays
05.2011 - 12.2011
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Resolved financial inconsistencies through collection of outstanding fees, management of refunds and delivery of travel documentation.
  • Implemented automated office systems, optimizing client and data communications as well as records management.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.

Front Desk Manager

MINERVA PREMIER HOTEL
06.2007 - 05.2009
  • Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
  • Increased customer service ratings through personable service.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
  • Created lasting relationships with guests that built loyalty and drove hotel revenue.
  • Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
  • Balanced hotel accounts at end of day.
  • Attended staff meetings and brought issues to attention of upper management.
  • Provided responses to guest reviews on TripAdvisor, Booking.com and other websites within 48 hours.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Managed front desk maintenance of client records and lab data.
  • Responded to telephone, email, and in-person inquiries regarding reservations, hotel information and guest concerns.

Education

BBA - Tourism Management

Alexandreio T.E.I.
Sindos-Thessaloniki
12.2013

Skills

  • Travel coordination
  • Documentation and reporting
  • Customer relations and communications
  • Accounting familiarity
  • Administrative support
  • Social media knowledge
  • Paperwork drafting
  • Office management
  • Travel planning
  • Program files maintenance

Michigan ECPE Diploma

  • Strong written and verbal communication skills in English

Additional Information

  • Ability to work under pressure and meet deadlines
  • Ability to work independently and as part of a team
  • Fluency in English, both in oral and written
  • Effective interpersonal and communication skills
  • Strong organizational skills
  • Strong time management skills

Timeline

Travel Agent

Sunflight
01.2022 - 06.2024

Secretary to the General Manager

Ye-Ge Ltd
01.2021 - 10.2021

Front Desk Receptionist

Telioni Hotel
07.2016 - 12.2018

Reception Manager

Di Tania Hotel
01.2013 - 07.2016

Travel Agent Intern

Domino Holidays
05.2011 - 12.2011

Front Desk Manager

MINERVA PREMIER HOTEL
06.2007 - 05.2009

BBA - Tourism Management

Alexandreio T.E.I.

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Evangelia Azampi