Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Evangelia  Deligianni

Evangelia Deligianni

Summary

Dynamic sales professional with proven expertise in customer experience enhancement and strategic planning, honed at H&M Hennes & Mauritz. Excelled in boosting brand awareness and sales through effective negotiation tactics and building rapport. Skilled in staff training and performance improvement, showcasing a blend of hard and soft skills to drive success.

Extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.

Experienced with customer engagement, ensuring positive and productive interactions. Utilizes persuasive communication to influence buying decisions and build rapport. Track record of identifying customer needs and providing tailored solutions.

Bringing positive and client-focused approach to sales, paired with solid understanding of customer needs and relationship building. Adept in product knowledge and effective communication skills, ensuring seamless customer experiences. Dedicated to driving sales growth and client satisfaction through personalized service.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Sales Advisor

H&M Hennes & Mauritz
12.2019 - Current
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Working with big groups. Coming in contact with different people.
  • Trained for Back Office and Department Manager duties.

Brand Promoter

SPC
02.2017 - 11.2019
  • Boosted brand awareness by implementing targeted marketing strategies and engaging promotional events.
  • Enhanced customer engagement for increased sales through product demonstrations and personalized interactions.

Education

Bachelor in Criminology - Organized Crime

Hellenic Open University
01-2026

Master in Philosophy - Philosophy And Education

Aristotle University of Thessaloniki
Thessaloniki
04-2021

C2 in English -

Hellenic American Union
01-2017

Skills

  • Sales experience
  • Customer service experience
  • Brand awareness
  • Building rapport
  • Customer service
  • Staff training
  • Strategic planning
  • Performance improvement
  • Negotiation tactics
  • Time management
  • Client engagement
  • Customer experience enhancement

Languages

Greek
Native language
English
Proficient
C2

Certification

ECDL Certification

Timeline

Sales Advisor

H&M Hennes & Mauritz
12.2019 - Current

Brand Promoter

SPC
02.2017 - 11.2019

Bachelor in Criminology - Organized Crime

Hellenic Open University

Master in Philosophy - Philosophy And Education

Aristotle University of Thessaloniki

C2 in English -

Hellenic American Union
Evangelia Deligianni