Evangelia Karagianni
Rhodes
Summary
Passionate and results-driven professional with a fervent enthusiasm for continuous learning, particularly in the realms of sales and marketing. Known for embracing new challenges and eagerly seeking opportunities to expand knowledge and expertise in these dynamic fields. Adept at assimilating new concepts swiftly and leveraging them to drive innovative sales strategies and impactful marketing campaigns. Proven track record of adapting to evolving industry trends while consistently seeking growth and development to excel in sales and marketing endeavors. Eager to apply this enthusiasm for learning and dedication to further enhance proficiency and deliver exceptional results in sales and marketing roles."
Overview
8
8
years of professional experience
Work History
Guest Relation Agent
Labrada Blue Bay Resort
04.2022 - Current
- Drafted comprehensive incident reports promptly and accurately, ensuring detailed documentation of events.
- Efficiently managed guest claims, demonstrating proactive resolution strategies and excellent communication with stakeholders.
- Handled social media responsibilities for the hotel, creating engaging content, managing platforms, and engaging with the audience.
- Collaborated with internal teams and external partners to ensure timely responses and effective resolution of guest claims and concerns.
- Maintained meticulous records and documentation related to incidents, claims, and social media activities. - Possesses strong communication skills and a proven track record of creating welcoming atmospheres for guests.
- Compiled feedback to help management improve guest relations policies and prevent common conflicts.
Front Office Agent
Elakati Luxury Boutique Hotel
11.2019 - 01.2022
- Answer inquiries pertaining to hotel services, guest registrations, or make recommendations regarding shopping, dining, or entertainment
- Carry out check-in and check-out procedures, record and resolve guest complaints, handle VIP requests, and reply to and confirm direct booking requests.
Head Hostess
Amathus Beach Hotel 5
04.2017 - 11.2019
- Responsible for customer satisfaction in the Main restaurant of the hotel
- Maintain brand standards for welcoming guests as well as keeping guest satisfaction to the highest standard
- Successfully complete all nutritional requests and constantly involved in events planning and coordination within the hotel.
F & B trainee
Amathus Beach Hotel 5
04.2016 - 10.2016
- Internship where training of the following aspects took place: maintaining high-end restaurant service procedures, table allocation, guest service, as well as learning the workflow integration of the kitchen and restaurant service.
Sales Agent
Taste Natura
03.2016 - 10.2016
- Responsible for delivering high standards of customer service in the sales of natural products, as well as daily cashier audits.
Education
Graduate by I.V.T. of Technicians of Tourist Units and Hospitality Enterprises -
I
Rhodes 01.2016
Graduate by the General Music Lyceum of Rhodes -
Music School of Rhodes
Rhodes01.2014
Skills
- Organized
- Attention to detail
- Good social skills
- Communicative skills
- Adaptability
- Able to work under pressure
- Team spirit and cooperation
- Desire for constant learning and education
- Incident Reporting
- Guest Claim Handling
- Social Media Management
- Customer Service Excellence
Websites
Languages
Greek
English
German
Surname
Karagianni
Personal Information
Date of Birth: 05/09/1996
References
All references will be happily provided upon request
Timeline
Guest Relation Agent
Labrada Blue Bay Resort
04.2022 - Current
Front Office Agent
Elakati Luxury Boutique Hotel
11.2019 - 01.2022
Head Hostess
Amathus Beach Hotel 5
04.2017 - 11.2019
F & B trainee
Amathus Beach Hotel 5
04.2016 - 10.2016
Sales Agent
Taste Natura
03.2016 - 10.2016
Graduate by I.V.T. of Technicians of Tourist Units and Hospitality Enterprises -
I
Graduate by the General Music Lyceum of Rhodes -
Music School of Rhodes
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