Evangelia Lympouridou
Piraeus
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Familiar with Targets & VF way principles.
NPS 01/04/23 - 31/03/2024: 99%
FCR 01/04/23 - 31/03/2024: 98%
Overview
29
29
years of professional experience
Work History
Corporate Accounts Representative & Sales Support
Vodafone
09.2019 - Current
- Handled emails & requests from customers & sales team to assess satisfaction and current needs
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges
- Collaborated with several departments to address customer needs and service requests
- Negotiated contracts and agreements with clients to achieve favorable terms
- Developed and implemented strategies to improve customer retention and loyalty
- Worked with sales team and offered advice to collaboratively reach targets, consistently meeting or exceeding personal quotas
Customer Service Representative
Vodafone
11.2014 - 08.2019
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services, and company policy
- Educated customers about billing, payment processing and support policies and procedures
- Maintained up-to-date knowledge of product and service changes
- Training new colleagues.
- Handled customer inquiries and suggestions courteously and professionally.
Coffee-Shop Owner
Freelance
08.2006 - 07.2014
- Developed unique events and special promotions to drive sales.
- Motivated staff to perform at peak efficiency and quality.
- Maintained clean, safe, and inviting atmosphere for customers to enjoy their coffee experience.
- Collaborated with local artists to showcase artwork in coffee shop, fostering community engagement.
- Introduced loyalty programs to reward repeat customers and encourage brand loyalty.
- Managed payroll, daily deposits, and cost controls.
- Coordinated with catering staff to deliver food services for special events and functions.
Import & Export Coordinator
Panmar Ltd
03.2004 - 07.2006
- Developed strategies to reduce overall shipping costs while maintaining high-quality service
- Monitored and maintained import and export tracking systems for delivery of accurate and up-to-date records of shipments
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery
- Processed customs declarations and maintained records of customs documents.
Import and Export Coordinator
Vioelektriki SA
09.1995 - 02.2004
- Assisted with problem resolution and dispute management relating to import and export activities
- Prepared and submitted reports on import and export activity to management
- Prepared shipping documentation, maintaining compliance with US Customs and international regulations
- Negotiated freight rates with carriers for international transportation of goods.
Education
High School Diploma -
3rd GEL
Automation in PLC/CLC & P/C -
2nd TES SKYP
Skills
- People management & motivational skills
- Excellent Communication
- Organization and Time Management
- Cultural Awareness
- Dedication
- Creativity
- Teamwork and Collaboration
- Problem-Solving
- Documentation And Reporting
Languages
Greek
Native language
English
Advanced
C1
Hobbies and Interests
- Painting
- Aqua Aerobic & swimming
Timeline
Corporate Accounts Representative & Sales Support
Vodafone
09.2019 - Current
Customer Service Representative
Vodafone
11.2014 - 08.2019
Coffee-Shop Owner
Freelance
08.2006 - 07.2014
Import & Export Coordinator
Panmar Ltd
03.2004 - 07.2006
Import and Export Coordinator
Vioelektriki SA
09.1995 - 02.2004
High School Diploma -
3rd GEL
Automation in PLC/CLC & P/C -
2nd TES SKYP
Similar Profiles
Louiza Ioanna ServetaLouiza Ioanna Serveta
Sr Financial Analyst at VodafoneSr Financial Analyst at Vodafone
Jordan VanderburgJordan Vanderburg
Customer Solutions Advisor at VodafoneCustomer Solutions Advisor at Vodafone
Mostafa Kadry AbdelkaderMostafa Kadry Abdelkader
Business Intelligence Sr.Specialist at VodafoneBusiness Intelligence Sr.Specialist at Vodafone
Anindya SudhirAnindya Sudhir
Machine Learning Engineer at VodafoneMachine Learning Engineer at Vodafone
Anastasia KallinterakiAnastasia Kallinteraki
Intern at Zephyros MaritimeIntern at Zephyros Maritime