Hi, I’m
Evangelia Monaxiou
Business managment
Rhodes
Summary
Committed and hard working graduate of the business management and marketing program of the IEK-AKMI college of Rhodes. Possessing the capability of working with ICT and all Office applications as well as being a team player ready to put the effort in to accomplish any task assigned. Seeking to build a long-term career in business management and eager to acquire all the knowledge necessary to succeed.
Overview
4
years of professional experience
Work History
Atlantica Imperial Resorts
Restaurant Captain
04.2024 - 10.2024
Job overview
- Resolved guest complaints with empathy and professionalism, maintaining positive relationships with patrons.
- Kept waitstaff and front of house up to date about kitchen happenings and special reservations.
- Set tables for basic and specialized services based on reservations.
- Supervised section of 180 tables and assisted waitstaff by answering questions, taking orders, and offering suggestions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Mentored junior staff members through skill-building exercises and on-the-job training sessions, cultivating a supportive learning atmosphere among colleagues.
- Conducted regular performance evaluations of team members, facilitating their professional growth and development within the organization.
- Trained new team members on restaurant procedures, resulting in a more cohesive and effective staff.
- Organized special events and private functions, providing exceptional service tailored to guests'' needs.
- Answered customers' questions, recommended items, and recorded order information.
- As manager on duty to field complaints and assure completion of day-to-day tasks.
- Worked well in a team setting, providing support and guidance
- As manager on duty, at the end of each day i would see what the restaurant needed and place the appropriate orders for the following days.
- Managed and motivated employees to be productive and engaged in work.
Atlantica Imperial Resorts
Head Restaurant Waitress
04.2023 - 10.2023
Job overview
- Receive orders from the guests
- Serve the guests
- Satisfy each guest's needs
- Make recommendations regarding the menu
- Handle customer complaints and requests
- Open and close the restaurant
- Explained menu items and suggested appropriate options for food allergy concerns.
Atlantica Imperial Resorts
Head Bar Waitress
04.2022 - 10.2022
Job overview
- Receive orders from the guests
- Serve the guests
- Satisfy each guest's needs
- Make recommendations regarding the menu
- During my time at Atlantica Imperial, I had the honor of receiving very positive reviews from guests
- Many patrons frequently requested me and left glowing reviews with management of my service skills
TUI PALAZZO DEL MARE
Head Waitress
05.2021 - 10.2021
Job overview
- Open and close the coffee shop
- Collect payment and balance transactions with receipts
- Handle customer complaints and requests
- Receive orders from the guests
- Prepare drinks
- Satisfy each guest's needs
- Make recommendations regarding the menu
Education
IEK-AKMI, Rhodes, Greece
Business Management And Marketing
07.2022
Skills
- Ability to Work under pressure
- Self-Motivation
- Dedicated team player
- Flexibility and Adaptability
- Strong interpersonal skills
- Exceptional leadership
- Drink preparation
- Team training and development
- Upselling strategies
- Beverage service
- Reservation management
- Wine pairing
- POS systems master
LANGUAGES
English
Proficient
C2
German
Elementary
A2
Greek
Proficient
C2
Timeline
Restaurant Captain
Atlantica Imperial Resorts
04.2024 - 10.2024
Head Restaurant Waitress
Atlantica Imperial Resorts
04.2023 - 10.2023
Head Bar Waitress
Atlantica Imperial Resorts
04.2022 - 10.2022
Head Waitress
TUI PALAZZO DEL MARE
05.2021 - 10.2021
IEK-AKMI
Business Management And Marketing
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