Evangelia Papaoikonomou
Hospitality Expert
Thessaloniki
Summary
Hospitality expert and talented leader with 27 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day operations. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
27
27
years of professional experience
4
4
Languages
Work History
Operations Manager
Domes Resorts
03.2024 - 11.2024
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
Duty Manager
Sani Club
02.2019 - 03.2024
- Overview and assist with all operations across the hotel
- Handling Complaints
- Interviewing new employees
- Managing guest's requests
- Managing VIP guests
Guest Relations Manager
Sani Club
02.2016 - 02.2019
- Team Building
- Managing Guest's Requests
- E-mail Handling
- Building Operation Manuals
Guest Relations Agent
Sani Club
02.2014 - 11.2015
- Managing Guest's Requests
- E-mail Handling
- Complaint Handling
Assistant Restaurant Manager
Sani Club
02.2013 - 11.2013
- Team Building
- Ensure the smooth restaurant's operation
- Staff training
Hotel Manager
Zeus Village
04.2006 - 11.2012
- Overview of all hotel's operations and contracts
- Managing financial operations and revenue goals
- Communication with guests
- Handling Complaints
F&B Manager
Sirios Village
04.1998 - 11.2005
- Ensure smooth operation of F&B departments
- Cost controlling
- Staff Training
Education
Bachelor's degree - Tourism & Business Administration
A.T.E.I
Skills
- Excellent Communication Skills
- Marketing Strategies
- Strong Customer Service Skills
- Computer Skills
- Operations management
- Problem-solving
- Staff management
- Performance monitoring
Timeline
Operations Manager
Domes Resorts
03.2024 - 11.2024
Duty Manager
Sani Club
02.2019 - 03.2024
Guest Relations Manager
Sani Club
02.2016 - 02.2019
Guest Relations Agent
Sani Club
02.2014 - 11.2015
Assistant Restaurant Manager
Sani Club
02.2013 - 11.2013
Hotel Manager
Zeus Village
04.2006 - 11.2012
F&B Manager
Sirios Village
04.1998 - 11.2005
Bachelor's degree - Tourism & Business Administration
A.T.E.I
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