Summary
Overview
Work History
Education
Skills
Languages
Interests
Languages
Personal Information
Timeline
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Evangelia Theofilopoulou

Hospitality worker
Rethymno

Summary

I have been working in the hospitality industry for almost 10 years, gaining experience in bars, pubs, and restaurants. I truly enjoy working with people and creating a welcoming atmosphere. What I love most about hospitality is the opportunity to meet and connect with different people every day. I am a fast learner, highly adaptable, and work well under pressure. Currently, I am employed as a secretary at the Union of Hospitality in Rethymno, where I help organize events, support local professionals, and contribute to the development of the hospitality sector in my town. Alongside this role, I also work shifts as a head waiter at Bricks, a popular bar known for its food and wide selection of Greek beers.

Overview

7
7
years of professional experience

Work History

Secretary

Union of hospitality
Rethymno
10.2024 - Current
  • Performed data entry tasks; ensured accurate record keeping within the company database.
  • Coordinated events that resulted in positive company exposure.
  • Utilised Microsoft Office Suite skills to create crisp presentations and detailed spreadsheets.
  • Addressed inquiries and responded via email or telephone follow-up.
  • Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
  • Typed documents, updated websites and compiled information for meetings.

Head waiter

Bricks Beers & Tales
Rethymno
10.2021 - 09.2024
  • Worked for two years
  • Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
  • Warmly greeted and served customers, promptly processing payments to minimise wait times.
  • Trained new team members with positive reinforcement and respectful, motivational coaching.
  • Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
  • Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.

‘Visual Anthropology. Image, Music, Text’ Lab

University of Crete
Rethymno
09.2021 - 09.2022
  • Participation in on-site ethnographic research actions
  • Image data processing
  • Digitization of archival material

Head waiter

Chaplins Pub Cafe
Rethymno
10.2019 - 09.2021
  • Worked for two years
  • Followed checklists for shift start and end to help with smooth transitions.
  • Processed payments and reduced customer wait times.
  • Organised seating for groups and guests with special needs.
  • Oversaw staff schedules according to strengths to build productive teams for each shift.
  • Minimised send-backs, communicating directly with back-of-house staff to facilitate correct orders.
  • Followed food hygiene and safety procedures in line with requirements.

Head waiter

Poliou House Restaurant
Rethymno
03.2018 - 03.2019
  • Worked for two years
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
  • Informed customers regarding ingredients used to address allergy and dietary issues.

Education

Bachelor of Science - Philosophy and Social Studies

Univercity of Crete

Master of Science - Cultural Analysis and Education

Univeristy of Crete

Skills

Food allergy knowledgeundefined

Languages

English
Advanced (C1)

Interests

Photography

Reading Books

Languages

Pearson 70% overall score,6

Personal Information

Timeline

Secretary

Union of hospitality
10.2024 - Current

Head waiter

Bricks Beers & Tales
10.2021 - 09.2024

‘Visual Anthropology. Image, Music, Text’ Lab

University of Crete
09.2021 - 09.2022

Head waiter

Chaplins Pub Cafe
10.2019 - 09.2021

Head waiter

Poliou House Restaurant
03.2018 - 03.2019

Bachelor of Science - Philosophy and Social Studies

Univercity of Crete

Master of Science - Cultural Analysis and Education

Univeristy of Crete
Evangelia TheofilopoulouHospitality worker