Evangelia Theofilopoulou
Hospitality worker
Rethymno
Summary
I have been working in the hospitality industry for almost 10 years, gaining experience in bars, pubs, and restaurants. I truly enjoy working with people and creating a welcoming atmosphere. What I love most about hospitality is the opportunity to meet and connect with different people every day. I am a fast learner, highly adaptable, and work well under pressure. Currently, I am employed as a secretary at the Union of Hospitality in Rethymno, where I help organize events, support local professionals, and contribute to the development of the hospitality sector in my town. Alongside this role, I also work shifts as a head waiter at Bricks, a popular bar known for its food and wide selection of Greek beers.
Overview
7
7
years of professional experience
Work History
Secretary
Union of hospitality
Rethymno
10.2024 - Current
- Performed data entry tasks; ensured accurate record keeping within the company database.
- Coordinated events that resulted in positive company exposure.
- Utilised Microsoft Office Suite skills to create crisp presentations and detailed spreadsheets.
- Addressed inquiries and responded via email or telephone follow-up.
- Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
- Typed documents, updated websites and compiled information for meetings.
Head waiter
Bricks Beers & Tales
Rethymno
10.2021 - 09.2024
- Worked for two years
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Trained new team members with positive reinforcement and respectful, motivational coaching.
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
‘Visual Anthropology. Image, Music, Text’ Lab
University of Crete
Rethymno
09.2021 - 09.2022
- Participation in on-site ethnographic research actions
- Image data processing
- Digitization of archival material
Head waiter
Chaplins Pub Cafe
Rethymno
10.2019 - 09.2021
- Worked for two years
- Followed checklists for shift start and end to help with smooth transitions.
- Processed payments and reduced customer wait times.
- Organised seating for groups and guests with special needs.
- Oversaw staff schedules according to strengths to build productive teams for each shift.
- Minimised send-backs, communicating directly with back-of-house staff to facilitate correct orders.
- Followed food hygiene and safety procedures in line with requirements.
Head waiter
Poliou House Restaurant
Rethymno
03.2018 - 03.2019
- Worked for two years
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Informed customers regarding ingredients used to address allergy and dietary issues.
Education
Bachelor of Science - Philosophy and Social Studies
Univercity of Crete
Master of Science - Cultural Analysis and Education
Univeristy of Crete
Skills
Food allergy knowledgeundefined
Languages
English
Advanced (C1)
Interests
Photography
Reading Books
Languages
Pearson 70% overall score,6
Personal Information
Timeline
Secretary
Union of hospitality
10.2024 - Current
Head waiter
Bricks Beers & Tales
10.2021 - 09.2024
‘Visual Anthropology. Image, Music, Text’ Lab
University of Crete
09.2021 - 09.2022
Head waiter
Chaplins Pub Cafe
10.2019 - 09.2021
Head waiter
Poliou House Restaurant
03.2018 - 03.2019
Bachelor of Science - Philosophy and Social Studies
Univercity of Crete
Master of Science - Cultural Analysis and Education
Univeristy of Crete