Evangelia Tranouli
Agios Stefanos- Attika
Summary
A proactive Office Administrator with 8 years of experience managing office operations in fast-paced, deadline-driven environments. Dedicated for 4 years in Customer Service of VIP to providing high quality care for ultimate customer satisfaction. Established 2 years of experience as Entrepreneurship Consultant in public sector. Offering keen attention to detail and strong decision-making skills to manage multiple tasks. Skilled at working effectively with different departments to coordinate, reduce redundancy, improve accuracy, achieve organizational objectives and resolve problems. Excellent time management skills combined with a superior experience utilizing her MBA-acquired knowledge and professional career. Bilingual, hardworking and ready to join her next team.
Overview
13
13
years of professional experience
Work History
Contract Management Officer- Team Leader
Sword IT
Athens
07.2022 - Current
- Leading the CMO team
- Organizing contractual and project documentation delivered to clients or used internally by the CMO department
- Establishing proven contract support processes for the CMO department
- Performing, reviewing contract assurance activities of the CMO team
- Review, streamline and optimize other internal processes related to the CMO team
Project Management Officer
HemmersBach IT
Athens
04.2021 - 06.2022
- Managing a multi-project environment with primary function the maintenance of a good overview of the projects
- Managing contracts and services in accordance with company policies
- Project documentation creation, review, and update
- Training, coaching, and supporting new participants through new processes, methodologies, or management techniques
Administrative & Operations Coordinator
Qatar Rail - Mitsubishi Heavy Industries (MHI)
Doha
09.2015 - 10.2019
- Administrative support to the Architectural Department
- Organization of meetings, events, and gatherings
- Supervising, training, and supporting the work of all administrative staff including receptionists and secretaries
- Supervising the front desk activities including bookings, appointments, phone calls, presentations, reports and emails
- Conduction of performance reviews for the front desk staff
- Updating personnel’s records, booking interviews, and similar HR tasks in accordance with HR Manager’s requests
- Liaising with staff, suppliers (office supplies/ stock) and clients
- Responsible for office’s costs registration
CIP Agent of VIP Lounges – Customer Service
Athens International Airport
Athens
09.2010 - 06.2014
- Services provision for all VIP customers flying with Olympic Air (including lounge services, ticket booking, connection flights, transportation to and from planes)
- Maintaining a positive, empathetic, and professional attitude towards VIP customers at all times
- Ensuring VIP customer’s satisfaction by offering hotel information, food preferences, and solutions to transportation issues
- Handling VIP customer complaints and providing appropriate solutions or alternatives within the time limits; followed up to ensure resolution
- Adhering to communication procedures, guidelines and policies
- Establishing sustainable relationships and trust with customer through open and interactive communication
- Assisting in Check-in, using GUI System
Entrepreneurship Consultant/ Public Relations
Ministry of Education, General Secretariat of Youth
Athens
03.2008 - 08.2010
- Providing young people with guidance on how to start their small or medium size business
- Planning and coordinating public relations programs, designed to promote startups to the general public
- Liaising with advertising companies for the creation of company advertisements
- Organizing and providing seminars to middle education students regarding youth entrepreneurship
- Organizing events - Determining event budget and managing expenses according to that budget
- Planning and executing Ministry’s marketing communication campaigns
Executive Assistant
Seat Technocar Auto Group
Athens
10.2007 - 02.2008
- Secretarial Support to the General Director of the company
- Organizing and maintaining executive's appointments and schedules by planning and scheduling meetings, conferences, teleconferences, and travel plans
- Organizing and keeping minutes of meetings
- Handling incoming fax, mail, and other correspondence
Administrative Assistant
Ministry of Labor & Social Affairs (OAED)
Pallini
11.2006 - 11.2007
- Monitoring economic issues of the organization’s East Attika branch (Labor Force Employment Agency)
- Responsible for managing future projects, communication handling, organizing files and conducting general research
- Preparing weekly reports, drafting documents and correspondence, proofreading, scheduling events
Education
MBA - Business Administration
Neapolis University Pafos
Cyprus06.2020
Master's - International & European Studies
University of Piraeus
Piraeus01.2009
Bachelor's - Balkan Studies
University of Macedonia
Florina09.2005
Skills
- Microsoft Office™ (Excel™, Word™, PowerPoint™, Outlook™)
- SharePoint
- Teams
- Power Bi
Languages
Greek
Native language
English
Proficient
C2
French
Advanced
C1
Russian
Elementary
A2
Additional Information
- Flexible and Adaptable
- Proactive
- Time efficient
- Organizational skills
- Detail oriented
- Teamwork personality
- Good listener
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Contract Management Officer- Team Leader
Sword IT
07.2022 - Current
Project Management Officer
HemmersBach IT
04.2021 - 06.2022
Administrative & Operations Coordinator
Qatar Rail - Mitsubishi Heavy Industries (MHI)
09.2015 - 10.2019
CIP Agent of VIP Lounges – Customer Service
Athens International Airport
09.2010 - 06.2014
Entrepreneurship Consultant/ Public Relations
Ministry of Education, General Secretariat of Youth
03.2008 - 08.2010
Executive Assistant
Seat Technocar Auto Group
10.2007 - 02.2008
Administrative Assistant
Ministry of Labor & Social Affairs (OAED)
11.2006 - 11.2007
MBA - Business Administration
Neapolis University Pafos
Master's - International & European Studies
University of Piraeus
Bachelor's - Balkan Studies
University of Macedonia
Interests
- Yoga – Pilates
- Piano
- Tennis
- Folklore dances
- Cooking
- Traveling
- Reading
- Theatre and cinema
Interests
- Yoga – Pilates
- Piano
- Tennis
- Folklore dances
- Cooking
- Traveling
- Reading
- Theatre and cinema
Interests
- Yoga – Pilates
- Piano
- Tennis
- Folklore dances
- Cooking
- Traveling
- Reading
- Theatre and cinema
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