EVANGELIA TSAGKAKOU
ATHENS
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
33
33
years of professional experience
Work History
HR Manager
NOS INSURANCE SERVICES
2021.09 - Current
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Advised executives on best practices for employee growth and productivity goals, consistently helping company improve retention.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Improved workplace culture through the development and implementation of diversity initiatives.
- Facilitated organizational change through effective communication and collaboration with senior management.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Implemented standardized programs and policies, driving smooth operations, employee retention and engagement.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
HR Manager
SUPPORT INSURANCE SERVICES
2019.12 - 2021.08
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Improved workplace culture through the development and implementation of diversity initiatives.
- Developed comprehensive training programs, empowering employees to reach their full potential within the organization.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Instructed senior leaders on appropriate employee corrective steps.
- Reduced recruitment costs by establishing strong relationships with job agencies and universities.
- Recruited top talent to maximize profitability.
- Devised hiring and recruitment policies
Accountant
NEQUS REPRESENTATIVE INSURANCE AND REINSURANCE
2015.12 - 2019.11
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Used advanced software to prepare documents, reports, and presentations.
- Managed cash flow effectively, ensuring all company liabilities were met in a timely manner and surplus funds were invested wisely.
- Collaborated with external auditors during the annual audit process to provide necessary documentation and address any concerns or findings promptly.
- Prepared and filed tax forms to meet needs of customers.
- Improved data collection, financial analysis and financial modeling to optimize practices and retain customers.
Financial Manager
GRAND INSURANCE SERVICES
2011.10 - 2015.11
- Prepared comprehensive financial statements for executive review, aiding in effective decision-making processes regarding growth opportunities and resource allocation.
- Implemented new accounting software to automate manual tasks, significantly reducing errors and processing time.
- Increased financial efficiency by streamlining budget processes and implementing cost-saving measures.
- Managed essential personnel data and records using Blue byte
- Manage 10 team members
- Developed and maintained financial models for forecasting, enabling more accurate predictions of future revenue and expenses.
Account Manager
MPOUSOULOPOULOS ARISTIDIS
2007.11 - 2011.10
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Account Manager
EXTRA SERVICE
2004.11 - 2007.11
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Served as the primary point of contact for all account-related matters, building trust with key decisionmakers.
- Trained, mentored and motivated staff to instill desire for superior performance.
Accountant
ENERGY OIL
2002.08 - 2004.10
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
Sales Supervisor
OWNED CLOTHING STORE
1996.08 - 2002.08
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Checked store merchandise regularly for proper display and replenishment.
Junior Accountant
ANK OIL
1991.03 - 1996.08
- Assisted with preparation of monthly financial statements.
- Prepared bank reconciliations on a monthly basis to identify potential discrepancies between company records and bank statements.
- Prepared journal entries and entered into system using ERP Manager - Singular .
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
Education
ACCOUNTING -
IEK XINI
ATHENS01.1991
Skills
- HR policies and procedures
- New Employee Orientation
- HR processes
- Retention Strategies
- Payroll Administration
- Employment law compliance
- Onboarding and Orientation
- Recruitment Strategies
- Employment law
- Company policies
- Succession Planning
Timeline
HR Manager
NOS INSURANCE SERVICES
2021.09 - Current
HR Manager
SUPPORT INSURANCE SERVICES
2019.12 - 2021.08
Accountant
NEQUS REPRESENTATIVE INSURANCE AND REINSURANCE
2015.12 - 2019.11
Financial Manager
GRAND INSURANCE SERVICES
2011.10 - 2015.11
Account Manager
MPOUSOULOPOULOS ARISTIDIS
2007.11 - 2011.10
Account Manager
EXTRA SERVICE
2004.11 - 2007.11
Accountant
ENERGY OIL
2002.08 - 2004.10
Sales Supervisor
OWNED CLOTHING STORE
1996.08 - 2002.08
Junior Accountant
ANK OIL
1991.03 - 1996.08
ACCOUNTING -
IEK XINI
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