Microsoft Office Skills IC3
Evgenia Takaki
Athens
Summary
Motivated finance and banking professional oriented in customer service, merchant support and sales. Skilled in building customer relationships and understanding customer needs. Excellent communication and presentation skills for providing superior customer experience. Sales specialist with strength in negotiations, e-commerce and problem-solving.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Field Sales Specialist
Euronet Epay
11.2023 - Current
- Managed contracts and operations at customer sites to encourage safe working conditions, compliance and financial performance.
- Negotiated contracts with clients and developed relationships with key personnel.
- Performed root cause analysis, created corrective plans of action and furnished objective evidence to deliver accurate results.
- Prospected for new business through networking, community outreach, and customer referral generation.
- Collaborated with stakeholders to identify business needs and data sources.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Trained and provided coaching to junior team members.
B2B Sales Specialist/ Trainer
Tbi Bank
07.2022 - 10.2023
- Promoted products and services ,showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Supported sales and generated weekly and monthly reports providing recommendations to business growth.
- Created professional sales presentations to effectively demonstrate product features and competitive advantages.
- Collaborated with cross-functional teams to identify and address customer needs.
- Streamlined communication channels between departments, fostering collaboration in pursuit of shared objectives.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Customized products according to client specifications, ensuring exceptional user experiences across diverse industries.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Trained and mentored new team members to promote productivity and commitment to sales processes.
Senior Bank Officer
Piraeus Bank Group
11.2012 - 06.2022
- Increased sales by offering investment advice and promoting auto, home, life and other various insurance products using consultative selling techniques.
- Managed successful marketing campaigns targeting high net worth clients, resulting in increased deposits and investment opportunities for the bank.
- Assisting customers with setting up or closing accounts, issuing cards, completing loan applications and signing up for new services.
- Managed time efficiently in order to complete all tasks within deadlines and accomplished monthly sales goals.
- Educated customers on use of banking website and mobile apps.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer/Merchant Support Specialist
Piraeus Bank Group
09.2008 - 10.2012
- Cross-sold credit cards, loans and other bank products.
- Processed debit /credit/prepaid card, e-payments, banking transactions and stock exchange orders.
- Resolved concerns to help with retention and drive sales.
- Offer technical and functional support for Merchant Acquiring Business. Troubleshoot terminal issues, conducting PoS Terminal testing,certification and integration.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Trained new team members regarding company operations, policies and services.
Education
Bachelor of Science - Informatics
Hellenic Open University
Athens 09.2021 - Current
Skills
Excellent verbal and written communication
Software
Microsoft Teams
Accounting systems and software
CRM
Google Workspace
Zendesk Workspace
Power Bi
Timeline
Field Sales Specialist
Euronet Epay
11.2023 - Current
B2B Sales Specialist/ Trainer
Tbi Bank
07.2022 - 10.2023
Bachelor of Science - Informatics
Hellenic Open University
09.2021 - Current
Senior Bank Officer
Piraeus Bank Group
11.2012 - 06.2022
Customer/Merchant Support Specialist
Piraeus Bank Group
09.2008 - 10.2012
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