Evangelos Karpouzis

Responsible for the daily operations of both the front and back offices of the hotel. Managed guest complaints with professionalism and efficiency, ensuring a high level of customer satisfaction. Tasked with handling invoices, ensuring accuracy and timely processing to maintain smooth financial operations. Furthermore, along with my team, we successfully managed to achieve significant results in relation to the reception's ancillary services, including upsellings and other additional offerings. This not only enhanced the overall guest experience but also contributed positively to the hotel's revenue.

• Duties: check in, check out, reservations, handling guest issues, call center, generally responsible for all shifts throughout the day and night

• Duties: Responsible for training new staff, ordering items for the whole FnB department, handling guests issues, head waiter partially

• Duties: check in, check out, call center, reservations