EVANGELOS KOSTAKIS
Athens
Summary
Hardworking and enthusiastic job seeker with exceptional organizational skills, seeking an entry-level position to contribute to a team's success in achieving company goals. Passion for delivering results and desirous to learn. Eager to apply abilities and contribute to the growth and success of the organization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technical Support Representative
Nova
08.2024 - Current
- Resolving technical issues for Business & Corporate Customers
- Maintained servers and systems to keep networks fully operational
- Test Diagnosis and Detection Fault for Cabling Problems
- Troubleshooting circuits through Electrical Measurements
- Use of CRM Applications
- VDSL / FTTC / FTTH & PSTN / ISDN / VOIP
Military Service, Wireless System Operator
Hellenic Army, Special Forces
11.2022 - 08.2023
Banking Agent, Internship
National Bank Of Greece
07.2022 - 08.2022
- Created and maintained detailed database to develop promotional sales and handle customer data with CRM software.
- Increased client satisfaction by providing personalized banking solutions and financial advice.
- Managed multiple priorities during peak periods, maintaining a high level of productivity and professionalism without sacrificing quality of service.
- Promotion new products and services, in order to attract partnerships and achieve the set goals.
MyAlpha Express Advisor
Alpha Bank
10.2020 - 12.2020
Main Project: Participation in the project of Branch's Digital Transformation
- Learned to handle digital trading channels
- At the same time contributed drastically to the training and familiarization of Customers in them
- Product promotion and Sales Customer Service
- Cash and ATM management
- Facilitated communication and collaboration between departments to help business function smoothly.
Education
Bachelor of Science - Computer Science And Telecommunications
University of Thessaly
Lamia, Greece04.2024
Skills
- Database Management
- Power Bi
- Data Analysis
- Problem-Solving
- Digital Transformation
- Willing to Learn
- Team Collaboration
- Positive and Friendly
- Computer Science
- Attention to Detail
- C, Java
Certification
- September 2024 - Present: Data Analyst Bootcamp, Workearly
- 25 January 2024: Business Day in Alpha Bank, at Peiraias Digital Networks Division
- 30 March - 22 May 2022: Volunteer training for Forest Firefighting & Forest Protection, Fire Academy Greece
- 14 June 2020: Java in Financial Services Webinar, National and Technical University of Athens & Accenture Greece
- 8-9 November 2019: 5th Panhellenic Conference on Electronics & Telecommunications, Volos PACET 2019
- 12-13 October 2019: Free and Open Source Software Communities Meeting, Lamia FOSSOMM 2019
Additional Information
Hobbies - Interests:
- Hiking, Running, Calisthenics
- Regular member of a Hiking Association with activity in mountaineering, skiing and canyoning
Volunteer:
- Occasional member of Lamia municipality volunteering group with activities in the local community
- Registered member as a volunteer of the Civil Protection with training and participation in SAR (Search and Rescue) exercises
Languages
Greek
Native language
English
Upper intermediate
B2
Timeline
Technical Support Representative
Nova
08.2024 - Current
Military Service, Wireless System Operator
Hellenic Army, Special Forces
11.2022 - 08.2023
Banking Agent, Internship
National Bank Of Greece
07.2022 - 08.2022
MyAlpha Express Advisor
Alpha Bank
10.2020 - 12.2020
Bachelor of Science - Computer Science And Telecommunications
University of Thessaly
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