EVANGELOS KOSTAKIS
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Military Service, Wireless System Operator
Hellenic Army, Special Forces
2022.11 - 2023.08
- Analyzed user requirements and developed solutions to meet need when necessary
I- Bank Store Support, Internship
National Bank Of Greece
2022.07 - 2022.08
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Managed multiple priorities during peak periods, maintaining a high level of productivity without sacrificing quality of service.
- Created and maintained detailed database to develop promotional sales and handle customer data.
- Educated customers about billing, payment processing and support policies and procedures.
MyAlpha Express Advisor
Alpha Bank
2020.10 - 2020.12
Main Project: Participation in the project of Branch's Digital Transformation
- Learned to handle digital trading channels
- At the same time i contributed drastically to the training and familiarization of Customers in them
- Product promotion and sales Customer service
- Cash and ATM management
- Facilitated communication and collaboration between departments to help business function smoothly.
Education
Bachelor of Science - Computer Science And Telecommunications
University of Thessaly
Lamia, Greece04.2024
Skills
- Financial Software Applications
- Team Collaboration
- Active Listening
- Positive and Friendly
- Database Management
- Computer Skills
- Customer Service
- Sales expertise
- Know Your Customer
- Self-Confidence
- Workflow Coordination
- Willing to Learn
Certification
- ...... : Certifications (on going)
- 30 March - 22 May 2022: Volunteer training for Forest Firefighting & Forest Protection, Fire Academy Greece
- 9 October -1 November 2020: Rescue and Canyoning (duration 50 hours), Hellas Canyon
- 14 June 2020: Java in Financial Services Webinar, National and Technical University of Athens & Accenture Greece
- 8-9 November 2019: 5th Panhellenic Conference on Electronics & Telecommunications, Volos PACET 2019
- 12-13 October 2019: Free and Open Source Software Communities Meeting, Lamia FOSSOMM 2019
Additional Information
Hobbies - Interests:
- Hiking, Trail Running, Calisthenics
- Regular member of a Hiking Association since 2017 with activity in mountaineering, skiing and canyoning
Volunteer:
- Occasional member of Lamia municipality volunteering group with activities in the local community
- Registered member as a volunteer of the Civil Protection with training and participation in SAR (Search and Rescue) exercises
Languages
Greek
Native language
English
Upper intermediate
B2
Timeline
Military Service, Wireless System Operator
Hellenic Army, Special Forces
2022.11 - 2023.08
I- Bank Store Support, Internship
National Bank Of Greece
2022.07 - 2022.08
MyAlpha Express Advisor
Alpha Bank
2020.10 - 2020.12
Bachelor of Science - Computer Science And Telecommunications
University of Thessaly
- ...... : Certifications (on going)
- 30 March - 22 May 2022: Volunteer training for Forest Firefighting & Forest Protection, Fire Academy Greece
- 9 October -1 November 2020: Rescue and Canyoning (duration 50 hours), Hellas Canyon
- 14 June 2020: Java in Financial Services Webinar, National and Technical University of Athens & Accenture Greece
- 8-9 November 2019: 5th Panhellenic Conference on Electronics & Telecommunications, Volos PACET 2019
- 12-13 October 2019: Free and Open Source Software Communities Meeting, Lamia FOSSOMM 2019
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