Evangelos Lakkas
Athens
Summary
Adept at cross-functional project oversight and strategic forecasting, I significantly enhanced project delivery times at OTE GROUP OF COMPANIES (HTO). My expertise in risk analysis and knack for fostering collaborative environments have consistently driven projects to success, demonstrating a unique blend of technical proficiency and team leadership.
Professional manager with significant expertise in overseeing complex projects and ensuring timely delivery. Skilled in strategic planning, budget management, and risk assessment. Strong focus on team collaboration, fostering results-driven environment, and adapting to changing needs. Known for reliability, leadership, and effective communication.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Project Manager
OTE GROUP OF COMPANIES (HTO)
09.2022 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Identified plans and resources required to meet project goals and objectives.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Provided detailed project status updates to stakeholders and executive management.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Managed projects from procurement to commission.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Coordinated material procurement and required services for projects within budget requirements.
- Negotiated and managed third-party contracts related to project deliverables.
- Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Proved successful working within tight deadlines and a fast-paced environment.
- Ensured projects aligned with strategic objectives, working closely with senior management to refine project goals.
- Enhanced project visibility, implementing dashboard and reporting tools for real-time progress monitoring.
- Developed comprehensive risk management plans, minimizing project delays and unexpected challenges.
- Enhanced project delivery times by streamlining communication channels between development and operations teams.
- Fostered culture of continuous improvement, conducting post-project reviews to identify lessons learned and best practices.
- Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.
- Facilitated smoother project transitions, ensuring thorough documentation and effective handovers.
- Improved stakeholder satisfaction with detailed project updates and proactive issue resolution.
- Optimized project schedules, identifying critical path tasks and reallocating resources to maintain momentum.
- Achieved high levels of team engagement and morale by promoting collaborative and inclusive work environment.
- Led cross-functional teams to successful project completions, improving team cohesion and productivity with effective leadership strategies.
- Monitored project progress, identified risks and took corrective action as needed.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Reported regularly to managers on project budget, progress, and technical problems.
- Developed and implemented project plans and budgets to ensure successful execution.
- Analyzed project performance data to identify areas of improvement.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Facilitated workshops to collect project requirements and user feedback.
Program Manager Intern
TELEPERFORMANCE GREECE
12.2018 - 09.2022
- Streamlined internal processes through the development of standard operating procedures that enhanced overall efficiency within the organization''s programs portfolio management team.
- Ensured regulatory compliance across all aspects of program operations by developing policies, procedures, and documentation standards based on industry guidelines.
- Identified risks and implemented mitigation strategies to minimize potential impact on project deliverables.
- Managed multiple projects simultaneously, ensuring timely completion and delivery within budget constraints.
- Provided mentorship and guidance to junior team members, fostering professional growth and enhancing their program management capabilities.
- Conducted regular status updates with senior leadership to keep them informed on project progress and address any challenges or opportunities that arose during implementation phases.
- Developed comprehensive project plans, outlining objectives, milestones, resources, and timelines for successful execution.
- Led cross-functional teams in the development, launch, and ongoing support of new programs while adhering to best practices in program management methodology.
- Collaborated with external partners such as vendors or consultants to secure necessary resources or expertise required for successful program execution.
- Coordinated with stakeholders to gather requirements and develop detailed project specifications for optimal results.
- Conducted thorough analyses of program performance data, identifying areas for improvement and implementing appropriate corrective actions.
- Evaluated program outcomes against established goals, adjusting strategies as necessary to ensure continuous progress toward objectives.
- Enhanced team collaboration through regular communication and coordination of tasks among cross-functional teams.
- Established a culture of continuous improvement by identifying lessons learned and best practices from completed projects to inform the development of future initiatives.
- Maintained open lines of communication with stakeholders throughout the project lifecycle, effectively managing expectations and addressing concerns as they arose.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Project Manager
MUNICIPALITY OF ATHENS
12.2017 - 12.2018
- Maintained schedules to meet key milestones at every project phase.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
- Mentored junior project managers and team members to enhance their skills and career growth.
- Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
- Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
- Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
- Communicated project plans and progress to key stakeholders and project contributors.
- Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
- Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
- Streamlined project management processes by implementing agile methodologies, resulting in improved efficiency and reduced costs.
- Partnered with project team members to identify and quickly address problems.
- Implemented change management processes to accommodate evolving project requirements while minimizing disruptions.
- Optimized team performance and project outcomes by setting clear goals and expectations, coupled with regular performance reviews.
- Negotiated conflicts within project teams to ensure smooth project execution and maintain high morale.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Monitored project progress, identified risks and took corrective action as needed.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Reported regularly to managers on project budget, progress, and technical problems.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Facilitated workshops to collect project requirements and user feedback.
Senior Product Manager
Hellas On Line / Vodafone Greece
12.2008 - 12.2017
- Increased product adoption by identifying customer needs and developing innovative product features.
- Improved user experience by collaborating closely with design and development teams on UI/UX enhancements.
- Mentored junior Product Managers in effective project management techniques and industry best practices.
- Managed product roadmaps, aligning with company goals and ensuring timely delivery of key features.
- Drove go-to-market plans for product releases, coordinating marketing efforts to raise brand awareness and generate leads.
- Established strong relationships with key stakeholders, fostering collaboration across departments for seamless product development.
- Led cross-functional teams for successful product launches, resulting in increased market share.
- Championed customer feedback loops to continuously refine products according to evolving customer requirements.
- Collaborated with sales teams on generating targeted marketing materials that effectively communicated unique selling points of each product offering.
- Ensured regulatory compliance by working closely with legal departments on necessary documentation and approvals.
- Consulted with product development teams to enhance products based on customer interest data.
- Managed product demonstrations and testimonials for performance evaluation.
- Processed incoming bug report analyses to design software update roadmaps.
- Increased new client acquisition through targeted initiatives.
- Liaised with sales and marketing team to collect customer feedback, incorporating into subsequent production runs and development lifecycles.
- Streamlined internal processes by implementing best practices in product management, increasing team efficiency and productivity.
- Oversaw product design and roadmap and coordinated aspects of development and rollout.
- Conceptualized long-range product roadmaps and strategically designed according to market data and research.
- Identified productivity bottlenecks and devised innovative solutions while remaining conservative with resources.
- Translated information highly technical in nature to investors and senior staff and aligned product strategy with market.
- Met strict deadlines, coordinating moving parts in product team and orchestrating well-designed flow.
- Worked collaboratively with developers, senior-level stakeholders and partners to collect data on deficiencies and provide solutions to long-standing issues.
- Drew from market data to assess product health and drive success.
- Designed and coordinated processes applicable to numerous projects for design efficiency and continuity.
- Authored think-big whitepapers about solutions to industry problems.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
- Managed budget allocation and resource utilization to maximize marketing ROI.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Conducted market research to identify new opportunities and target markets.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Devised content strategy to effectively engage target audiences.
- Continually maintained and improved company's reputation and positive image in markets served.
- Coordinated with design and media teams to develop high-quality creative assets.
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
- Created and managed social media campaigns to increase brand engagement.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
Senior Business Development Manager
PRINTEC GROUP
12.2005 - 12.2008
- Developed strong relationships with key clients, leading to long-term partnerships and increased loyalty.
- Increased sales revenue by strategically identifying and pursuing new business opportunities.
- Collaborated with cross-functional teams to develop comprehensive proposals for prospective clients.
- Exceeded annual sales targets consistently by cultivating a high-performance team culture focused on results.
- Restructured pricing strategies based on market conditions, ensuring competitiveness while maintaining profitability.
- Delivered presentations at conferences and trade shows, showcasing products/services and generating leads.
- Enhanced customer satisfaction by resolving issues promptly and implementing feedback-driven improvements.
- Streamlined internal processes related to lead generation and prospecting tactics, reducing time spent on administrative tasks.
- Negotiated contracts with vendors and suppliers, resulting in cost savings for the company.
- Spearheaded the expansion into new markets by conducting in-depth analyses of competitor landscapes.
- Contributed to overall company growth by sharing expertise during executive meetings, informing decision-making processes.
- Established a robust pipeline of prospects through targeted networking events and strategic outreach efforts.
- Aligned sales objectives with corporate goals by creating strategic plans that balanced short-term wins with long-term sustainability.
- Generated new business with marketing initiatives and strategic plans.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Represented company and promoted products at conferences and industry events.
- Prepared sales presentations for clients showing success and credibility of products.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Chief Network Officer
LANNET COMMUNICATIONS SA
12.1999 - 12.2005
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Improved department efficiency by streamlining and implementing policies and processes.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Coordinated operations with other emergency service groups.
- Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
- Improved team morale and performance with consistent feedback and recognition of achievements.
- Streamlined report writing processes, allowing for quicker turnover and more accurate record-keeping.
- Increased operational efficiency by conducting regular training sessions for junior officers.
- Generated reports detailing findings and recommendations.
- Educated staff on organizational mission and goals to help employees achieve success.
- Conducted regular reviews of operations and identified areas for improvement.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Created and managed project plans, timelines and budgets.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Evaluated customer needs and feedback to drive product and service improvements.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Presales Engineer
LANTEC COMMUNICATIONS SA
12.1998 - 12.1999
- Collaborated with sales teams to strategize on ways to optimize product offerings and meet client needs.
- Resolved complex technical issues during pre-sales engagements, demonstrating problem-solving skills that built customer trust in our solutions.
- Assisted sales teams in achieving revenue goals through strategic pre-sales activities and close collaboration.
- Educated clients on the technical aspects of products, ensuring they had a clear understanding of functionality and benefits.
- Worked closely with post-sales teams to ensure smooth project handoffs, minimizing any disruptions in service delivery.
- Enhanced client satisfaction by conducting thorough needs assessments and providing tailored product recommendations.
- Streamlined the pre-sales process for increased efficiency and accelerated deal closure rates.
- Delivered compelling product demonstrations that showcased key features and benefits, leading to higher conversion rates.
- Served as a liaison between sales, engineering, and marketing teams to ensure alignment on key objectives throughout the sales cycle.
- Provided technical expertise and support during the sales process, increasing customer confidence in product capabilities.
- Evaluated competitors'' offerings to identify areas where company products could excel or needed enhancements.
- Managed the RFP/RFI response process, ensuring timely delivery of accurate and comprehensive proposals to prospective clients.
- Developed strong relationships with clients, resulting in repeat business and a high level of customer retention.
- Participated in industry events and conferences, representing company products while engaging potential customers.
- Facilitated training sessions for internal team members on product updates or new releases, enhancing overall knowledge within the organization.
- Created customized proposals that highlighted the unique value proposition of products for each prospective client.
- Generated detailed reports outlining client requirements and proposed solutions, providing valuable information for both sales and engineering teams.
- Worked with customers and engineering team to determine equipment needs and system requirements.
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
- Helped customers improve results by recommending changes focused on lowering costs, increasing production, or adding new functionality.
- Assisted customers in troubleshooting product issues and provided timely technical support.
- Utilized creative problem-solving skills to overcome technical challenges in the sales process.
- Configured and modified product systems to meet customer-specific needs.
- Presented technical presentations to clients to explain product features and benefits.
- Gained extensive knowledge of products and services to provide best-in-class sales engineering solutions.
- Delivered technical presentations matching audience level of expertise to explain products and services to customers.
- Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
- Responded to specific customer requests, including RFP responses and industry-specific solutions.
Post Sales Engineer
DIGITAL EQUIPMENT CORPORATION
09.1997 - 12.1998
- Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
- Developed customized proposals that demonstrated a clear understanding of client requirements and offered compelling solutions to meet their unique needs.
- Identified and supported resale opportunities to achieve sales plans.
- Attended trade shows and seminars to promote products and network with industry contacts.
- Increased sales revenue by consistently meeting and exceeding sales targets through effective client presentations and product demonstrations.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
- Provided technical support to customers during pre-sales consultations, addressing concerns, and offering solutions tailored to their needs.
- Reviewed customer inquiries to understand project scope while managing internal delivery mechanisms.
- Improved overall customer satisfaction by proactively addressing concerns and resolving issues in a timely manner, demonstrating a commitment to exceptional service.
- Built and maintained strong relationships with internal stakeholders, including product management, engineering, and customer success teams to ensure seamless coordination on sales initiatives.
- Liaised with assigned accounts to foster relationship development.
- Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action.
Education
Master of Science - Telecommunications
National Technical University
Athens, Greece06-1996
Bachelor of Science - Computer And Information Sciences
National Technical University
Athens, Greece06-1993
Skills
- Cross-Functional Project Oversight
- Project Strategy Development
- Project Management
- Deadline Management
- Cross-Functional Teamwork
- Client Interaction Management
- Long-Term Strategy Formulation
- Strategic Forecasting
- Risk Analysis Expertise
- Process Optimization
Certification
- ITIL Foundation in IT Service Management
- Project Management Professional
- Agile Product Development
- Product Management
- Business Analysis
- Customer Behavior Marketing
- International Marketing
Languages
English
Full Professional
Greek
Native or Bilingual
Bulgarian
Full Professional
Timeline
Project Manager
OTE GROUP OF COMPANIES (HTO)
09.2022 - Current
Program Manager Intern
TELEPERFORMANCE GREECE
12.2018 - 09.2022
Project Manager
MUNICIPALITY OF ATHENS
12.2017 - 12.2018
Senior Product Manager
Hellas On Line / Vodafone Greece
12.2008 - 12.2017
Senior Business Development Manager
PRINTEC GROUP
12.2005 - 12.2008
Chief Network Officer
LANNET COMMUNICATIONS SA
12.1999 - 12.2005
Presales Engineer
LANTEC COMMUNICATIONS SA
12.1998 - 12.1999
Post Sales Engineer
DIGITAL EQUIPMENT CORPORATION
09.1997 - 12.1998
- ITIL Foundation in IT Service Management
- Project Management Professional
- Agile Product Development
- Product Management
- Business Analysis
- Customer Behavior Marketing
- International Marketing
Master of Science - Telecommunications
National Technical University
Bachelor of Science - Computer And Information Sciences
National Technical University
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