ANNA NATSI
Ilion
Summary
Capable Technical Supervisor proficient in overseeing schedules, resources and quality improvements. Excellent analytical and organizational abilities developed over 10 years in [laboratory and radiology information systems]. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
LIS/RIS Technical Project Manager/Business Analyst
INFOMED CS
01.2018 - 10.2023
- Supervised Technical Department: Provided leadership and guidance to a team of technical professionals for three years.
- Task Assignment: Responsible for preparing daily work assignments and distributing tasks among colleagues to optimize efficiency and productivity.
- Client Communication: Acted as a primary point of contact with clients, proactively addressing their concerns, ensuring satisfaction, and maintaining a positive client relationship.
- Conflict Resolution: Skillfully resolved client issues and disputes, demonstrating strong interpersonal and communication skills to de-escalate situations and find mutually beneficial solutions.
- Technical Support: Assisted colleagues in resolving complex technical issues, offering expertise and guidance in troubleshooting both client-related and application-specific challenges.
Senior Lis\Ris Engineer
INFOMED CS
01.2015 - 12.2017
- Configure LIMS to meet end-user needs
- Connectivity of Analyzers (various companies such as abbott ,siemens, roche e.t.c) HL&/ ASTM protocol
- Gather specifications, design workflow charts and diagrams, study system capabilities, identify and develop solutions to meet business needs
- Tested completed projects for functionality and implemented changes to production methods to rectify issues in final products
- Applied comprehensive understanding of high-volume manufacturing processes and materials to optimize designs
LIS/RIS Technical Support
INFOMED CS
03.2013 - 12.2014
- Configure LIS/RIS to meet end-user needs/ Support Technical Problems/Connectivity with instruments through HL7/ASTM Protocol
- Work in conjunction with end-users to identify and determine operational objectives/system functionality.
- Translated complex technical issues into digestible language for non-technical users
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Responded to customer inquiries and provided technical assistance over phone and in person
- Tested new software and hardware prior to deployment
- Developed and implemented preventive maintenance procedures
Education
INSTITUTION TECHNOLOGY OF EPIRUS
INFORMATION TECHNOLOGY AND TELECOMMUNICATION
03.2015
Skills
- Maintenance Organization and Development
- Client Requirements
- Client Needs Assessment
- Customer Satisfaction
- Technical System Improvements
- Departmental Operations
- Product Development
- Staff Training
- Business Requirements
Timeline
LIS/RIS Technical Project Manager/Business Analyst
INFOMED CS
01.2018 - 10.2023
Senior Lis\Ris Engineer
INFOMED CS
01.2015 - 12.2017
LIS/RIS Technical Support
INFOMED CS
03.2013 - 12.2014
INSTITUTION TECHNOLOGY OF EPIRUS
INFORMATION TECHNOLOGY AND TELECOMMUNICATION
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