Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Timeline
Generic

Evangelos Tzartzalos

Heraklion,91

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

14
14
years of professional experience

Work History

General Manager

Hub Cafe
05.2021 - Current
  • Managed budget implementations, employee evaluations, and contract details.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Interacted well with customers to build connections and nurture relationships.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Assistant Manager

Sabbia Nightstories
09.2020 - 04.2021
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Created employee schedules to align coverage with forecasted demands.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Recruited, interviewed and hired employees
  • Established team priorities, maintained schedules and monitored performance.

Cashier

Sabbia Nightstories
09.2018 - 05.2020
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Processed refunds and exchanges in accordance with company policy.

Head Bartender

Sabbia Nightstories
09.2016 - 05.2018
  • Closed out cash register and prepared cashier report at close of business.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.

Barista Manager

College Cafe
10.2014 - 05.2016
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Monitored customer feedback to improve barista performance and customer service.
  • Designed and adjusted work schedules to meet business demands.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.

Bartender

Gazi Club
05.2014 - 09.2014
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Bartender

Apla Ellinika
05.2013 - 10.2013
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Barista

Playcafe
10.2010 - 04.2012
  • Maintained regular and consistent attendance and punctuality.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.

Barista

Raxati Cafe
05.2010 - 09.2010
  • Maintained regular and consistent attendance and punctuality.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

Education

Bachelor of Science - Accounting And Finance

Hellenic Mediterranean University
Heraklion, Greece
06.2019

Skills

  • Schedule Management
  • Business Development
  • Financial Administration
  • Program Administration
  • Expense Control
  • Account Management
  • Customer Relationship Management
  • Contract Negotiations
  • Quality Management
  • Operations Oversight
  • Business Administration
  • Budget Administration

Hobbies

Padel, Football, Guitar

Languages

Greek
Native language
English
Proficient
C2
German
Elementary
A2

Timeline

General Manager

Hub Cafe
05.2021 - Current

Assistant Manager

Sabbia Nightstories
09.2020 - 04.2021

Cashier

Sabbia Nightstories
09.2018 - 05.2020

Head Bartender

Sabbia Nightstories
09.2016 - 05.2018

Barista Manager

College Cafe
10.2014 - 05.2016

Bartender

Gazi Club
05.2014 - 09.2014

Bartender

Apla Ellinika
05.2013 - 10.2013

Barista

Playcafe
10.2010 - 04.2012

Barista

Raxati Cafe
05.2010 - 09.2010

Bachelor of Science - Accounting And Finance

Hellenic Mediterranean University

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Evangelos Tzartzalos