Evangelos Zimetakis
Affiliate Manager
Athens,Kifisiia
Overview
7
7
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Affiliate Manager
Novibet
02.2024 - Current
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
- Coordinated with design and media teams to develop high-quality creative assets.
- Recruited high-quality affiliates to grow the network, expanding company reach and increasing sales opportunities.
- Monitored compliance of all affiliate activities with company guidelines and regulations while mitigating risk exposure.
- Increased affiliate revenue by developing and implementing strategic partnership programs.
- Enhanced partner relationships through consistent communication and support
Affiliate Marketing Executive
Novibet
02.2023 - 02.2024
- Conducted market research to identify emerging trends in the industry, ensuring continued relevancy in a changing landscape.
- Negotiated competitive commission structures with top-performing affiliates to maximize profitability.
- Collaborated with internal teams to develop creative assets tailored for specific affiliate audiences.
- Designed and executed effective marketing campaigns to drive traffic to partner websites.
- Monitored competitor activity within the market space regularly, enabling swift strategic adjustments when necessary.
Customer Experience Analyst - Copywriter
Novibet
03.2022 - 02.2023
- Management of Customer Journey Mapping tools, Proposals for a more user-friendly website through feedback given to relevant departments, Technical Issue Tracking and Resolution, Security Procedures Establishment regarding user activity, Coordination of the user experience through communication with Marketing, IT and UI department, Written Content creation for Communication with Users, Gaming Providers and Inner Guiding forms and Products, Τemplates Creation for communications via chat, email, skype etc.
- Collaborated with cross-functional teams to address systemic issues impacting the customer experience.
- Analyzed customer feedback to identify trends and make recommendations for process improvements.
Customer Care Agent
Novibet
06.2021 - 03.2022
- Assist customer base via Live Chat, telephone, Skype and email with a wide variety of account queries including payment, login, verification and bet queries
- Responded promptly to customer inquiries, Handle complaints, provide appropriate solutions, Direct unresolved requests and issues to internal departments and follow up to ensure resolution, Record inquiries, comments and complaints, Enhance customer experience through feedback given to Product teams
Operations Supervisor
Il Verde Green Spaces Construction Company
03.2020 - 06.2021
- In charge of a multicultural construction team, Reporting to the manager, Supervising Reforestation Works, Payroll Responsibilities, Time Shifts & Schedule Planning, Machinery Maintenance
- Motivated and trained employees to maximize team productivity.
Social Worker Trainee
Regional Social Service Municipality of Halandri
06.2019 - 12.2019
- Contributing to the creation of innovative social policies, Drafting and Emailing, Archiving, Data Entering, Audience Accommodation, Implementing on-the-field humanitarian activities, Serving as a contact person between the managers and the audience
- Assisted clients in navigating bureaucratic processes related to obtaining financial assistance, housing, and other essential services.
Website Editor
Dionysos Post
09.2018 - 06.2019
- Interviews
- Event Coverage and Reporting
- Articles composure and photo editing
Private Tutor
Self Employed
09.2017 - Current
- Managing groups of 4-6 students, Specializing in Ancient Greek, Literature, History, Assisting elementary and junior high school students
- Supported students with helpful study habits and exam strategies.
- Tracked learning progress to optimize tutoring methods and help students achieve goals.
- Taught students remotely using online video chat platform and other delivery channels.
Tourist Information Operator and Office Assistant
Cool Holidays
04.2017 - 09.2017
- Audience Accommodation
- Record Keeping
- Day to day administrative tasks
- Customer Service & Support
Education
Bachelor's (Ptychion) in Social and Educational Policy -
University of Peloponnese
09.2015 - 05.2021
Certification - Google Ads, YouTube Ads And Analytics
Ethnikon Kai Kapodistriakon Panepistimion Athinon
Athens, Greece 04.2001 -
Certification - HTML5 & Javascript
Ethnikon Kai Kapodistriakon Panepistimion Athinon
Athens, Greece 04.2001 -
Skills
Microsoft Office
Google Drive / Ads / Analytics
Zendesk / Backoffice / Hotjar / Mouseflow
Raventrack / Ahrefs
Web Design (WordPress)
Organizational and planning skills
Written and Verbal skills
Multitasking
Multicultural communication
Team-working skills
Project Planning
Performance Analysis
Regulatory Compliance
Decision-Making
Organizational Skills
Personal Information
- Date of Birth: 07/02/97
- Gender: Male
- Nationality: Greek
Volunteer Experience
Junior Columnist at AEK Fans Blog, Column writing, News reporting, Media creation
Timeline
Affiliate Manager
Novibet
02.2024 - Current
Affiliate Marketing Executive
Novibet
02.2023 - 02.2024
Customer Experience Analyst - Copywriter
Novibet
03.2022 - 02.2023
Customer Care Agent
Novibet
06.2021 - 03.2022
Operations Supervisor
Il Verde Green Spaces Construction Company
03.2020 - 06.2021
Social Worker Trainee
Regional Social Service Municipality of Halandri
06.2019 - 12.2019
Website Editor
Dionysos Post
09.2018 - 06.2019
Private Tutor
Self Employed
09.2017 - Current
Tourist Information Operator and Office Assistant
Cool Holidays
04.2017 - 09.2017
Bachelor's (Ptychion) in Social and Educational Policy -
University of Peloponnese
09.2015 - 05.2021
Certification - Google Ads, YouTube Ads And Analytics
Ethnikon Kai Kapodistriakon Panepistimion Athinon
04.2001 -
Certification - HTML5 & Javascript
Ethnikon Kai Kapodistriakon Panepistimion Athinon
04.2001 -
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